Resource Navigation Manager

United Way of Lane County; Springfield (OR); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

4 weeks PTO

Paid holidays

Employer paid medical, dental, vision,

Life insurance

Short-term and long-term disability

Employee assistance program (EAP)

403(b) plan

Best Place for Working Parents

Job summary

United Way of Lane County's Early Childhood Hub is seeking a Resource Navigation Manager to lead our closed-loop navigation and referral system serving families with children from prenatal to age 5. The role supervises Resource Navigators and engages in community resource outreach and system-wide organization.

Successful candidates manage multiple projects with high accuracy, strong technology skills, and thrive in a complex environment.

Qualifications

• Ability to use culturally appropriate communication to clearly and concisely correspond, both orally and in writing.
• Project or program coordination experience.
• Ability to build collaborative relationships and coordinate resources.
• Experience and comfort using technology and managing data; proficiency in Microsoft Suite; experience with WordPress a plus.
• Detail oriented.
• Ability to track and organize records, contracts, and reports.
• Work independently and as part of a team.
• Use sound judgment in decision making.
• Flexible and able to respond to shifting priorities and competing demands.
• Valid Oregon driver's license and reliable transportation with ability to travel locally.

Responsibilities

• Grounds community building efforts in anti-racism, equity, and social justice.
• Understand and implement trauma informed care and Belonging concepts.
• Supervise and work alongside resource navigators.
• Builds and maintains family support and parenting education projects with partners.
• Maintains and updates website content; deepen knowledge of local resources.
• Oversees data collection and tracking and improves data systems.
• Participates in cross-sector networks focused on navigation and resource mapping.
• Foster trust and partnerships to support shared goals and outcomes.
• Communicate effectively in writing, including grant writing and reporting.
• Demonstrates strong technology skills and ability to learn new software/tools.
• Approach problems with a systemic perspective and propose improvements.
• Public speaking experience.
• May require use of a personal vehicle to attend events.

Skills

Culturally appropriate communication

Project coordination

Collaborative relationships

Technology proficiency

Detail oriented

Recordkeeping

Independent and team work

Good judgement

Adaptable / flexible

Valid Oregon driver's license

Education

Bachelor's degree or equivalent with 2+ years related experience

Four years related experience with degree/certification

Minimum of two years supervisory experience

Minimum of three years supervisory experience

Tools

Microsoft Suite

WordPress

Job description

United Way of Lane County's Early Childhood Hub seeks an enthusiastic and engaged Resource Navigation Manager to lead our newly established closed-loop navigation and referral system primarily serving families with children from prenatal to age 5. The Navigation Manager will maintain, oversee, and evolve the referral system, supervise Resource Navigators, and engage in community resource outreach and system-wide organization.

Individuals successful in this position can manage multiple projects simultaneously, have a high degree of accuracy and attention to detail, strong technology skills, and thrive in an environment with complex work. Existing knowledge of resource navigation and the family supports available in Lane County is helpful but not required.

This is a well-resourced grant funded position with the opportunity to strengthen community connections and improve access to services for local families.

KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION

The successful candidate will be able to perform each essential duty listed below at a satisfactory level:

• Grounds community building efforts in anti-racism, challenging systemic oppression, equity, wealth disparity, intersectionality, and other areas important to social justice.
• Understands and can implement concepts of trauma informed care and Belonging into work.
• Supervises and works alongside resource navigators.
• Builds and maintains family support and parenting education projects and meetings while strengthening and maintaining collaborative relationships with external partner organizations.
• Maintains and updates website content; continually deepens knowledge of available resources across the county
• Oversees data collection and tracking efforts, identifies emerging data needs, and implements improvements to data systems and processes.
• Participates in cross-sector networks and collaborative initiatives focused on community resource navigation and resource mapping
• Fosters trust, alignment, and strategic partnerships to support shared goals and successful project outcomes.
• Communicates constructively, cultivates self-awareness and emotional intelligence, reflects on how to improve.
• Communicates effectively in writing with ability to create or collaborate in grant writing and reporting requirements.
• Demonstrates strong technology skills and the ability to quickly learn and adapt to new software, systems, and digital tools.
• Approaches problems with a systems-level perspective, provides and implements feedback and suggests solutions to streamline and add value to processes.
• Experience and comfort in public speaking
• This position may require the use of a personal vehicle to attend work-related events and activities from time to time.

REQUIRED/NECESSARY SKILLS, KNOWLEDGE AND EDUCATION

United Way of Lane County will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Minimum Skills and Knowledge include:

• Ability to use culturally appropriate communication to clearly and concisely correspond, both orally and in writing
• Project or program coordination experience
• Ability to build collaborative relationships and coordinate resources
• Experience and comfort using technology and managing data; proficiency in Microsoft Suite; experience with WordPress a plus
• Detail oriented
• Ability to track and organize records, contracts, and reports.
• Work independently and as part of a team
• Use sound judgement in decision making
• Flexible and able to respond to shifting priorities and competing demands
• Valid Oregon driver's license and reliable transportation with ability to travel locally.

Minimum Education and Experience:

Grade 1: Bachelor's degree or equivalent with minimum two (2) years related working experience, with applicable degree or certification in project management, non-profit management, communications, health systems, or similar

OR

Four (4) years related working experience, with applicable degree or certification in project management, non-profit management, communications, health systems, or similar

AND

Minimum of two years of supervisory experience

Grade 2: Bachelor's degree or equivalent with minimum four (4) years working experience, with applicable degree or certification in project management, non-profit management, communications, health systems, or similar

OR

Five (5) years related working experience, with applicable degree or certification in project management, non-profit management, communications, health systems, or similar

AND

Minimum of three years of supervisory experience

SALARY STATEMENT

The budgeted lifespan salary range for this position is currently:

Grade 1: $51,786 to $62,143 annually

Grade 2: $62,143to$74,572 annually.

Proffered salaries are determined by several factors including applicant's knowledge, skills, experience, position, equity, and market.

We offer a bilingual pay differential for eligible employees.

United Way of Lane County offers a generous benefit package including: 4-weeks of PTO and 1 1 paid holidays; employer paid medical, dental, vision, and life insurance, access to short-term and long-term disability insurance; employee assistance program (EAP); and a 403(b) plan.

We have earned the Best Place for Working Parents business designation in recognition of our commitment to supporting working parents.

*All application materials are reviewed by a live human.