Resource Management Lead

pmg; Dallas (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

PMG seeks a Senior Principal in Workforce Management Transformation to lead enterprise-wide initiatives, shaping how work is prioritized, planned, and fulfilled. You will architect scalable processes, define governance, and drive data-driven insights across the organization to enable informed, strategic decision-making.

This role emphasizes automation, AI-assisted capabilities, and a shift from people-centric allocation to intelligent work orchestration.

Responsibilities

• Lead the design and implementation of PMG's future Workforce Management capabilities, developing scalable processes, systems, and frameworks that support intelligent work planning and fulfillment.
• Architect end-to-end workforce management infrastructure, including business processes, governance models, operating rhythms, service models, standard operating procedures, and workforce management methodologies.
• Establish reporting frameworks, data standards, and governance practices that ensure accurate, consistent, and actionable workforce insights across the organization.
• Develop executive dashboards and data visualization capabilities that provide business leaders with the right workforce insights at the right time to support strategic decision-making.
• Evaluate and optimize the Work Demand Request process, improving how customer and business needs are captured, prioritized, and translated into actionable fulfillment strategies.
• Develop standardized work taxonomies, fulfillment methodologies, and inventories of skills, capabilities, AI agents, automations, and reusable delivery assets.
• Design decision-making frameworks that determine the optimal combination of people, AI, automation, and technology required to efficiently fulfill work.
• Leverage operational data, historical performance, and emerging technologies to continuously improve workforce planning, fulfillment recommendations, and operational efficiency.
• Define the product vision, business requirements, and strategic roadmap for PMG's Workforce Management technology ecosystem.
• Lead the evolution of PMG's Resource Management App from a people-centric allocation tool into an intelligent, work demand-centric Workforce Management platform.
• Identify opportunities to integrate workflow automation, AI-assisted management capabilities, and agentic workflows into workforce management processes and systems.
• Partner with Resource Management, Customer Operations, Impact Operations, and cross-functional leadership to align transformation initiatives with business priorities and operational needs.
• Develop and execute implementation roadmaps, change management strategies, and adoption plans that successfully introduce new processes, technologies, and ways of working.
• Establish performance metrics and capability maturity frameworks to measure transformation progress, operational effectiveness, and long‑term business impact.
• Support operational continuity during key phases of transformation, balancing the implementation of future capabilities with current business needs.
• Champion a culture of continuous improvement, innovation, and operational excellence by identifying opportunities to simplify processes, improve decision-maki

Job description

We are PMG

PMG, a global independent platform company engineered for impact, integrates business strategy, media, creative, and data within a single operating model powered by our proprietary operating system, Alli. With more than 1,000 employees, PMG partners with brands including Apple, Nike, Dropbox, Experian, Sephora, and Whole Foods. Our work has earned top industry honors, including Cannes Lions and Adweek's Media Plan of the Year, and PMG has won 40+ workplace culture awards, including being the only company to rank among Ad Age's Best Places to Work for 11 consecutive years.

Who You Will Be Working With

At PMG, our Business Transformation team plays a critical role in shaping how we operate, scale, and evolve as an organization. We're focused on building innovative, efficient, and future-ready business capabilities that connect people, processes, data, and technology to drive meaningful impact. Through cross-functional collaboration, intelligent automation, and continuous improvement, we're transforming how work is prioritized, managed, and delivered across PMG.

You’ll report to the Head of Business Transformation and partner closely with Resource Management, Impact Operations, Customer Operations, People & Culture, Talent Acquisition, and business leadership to design and implement PMG's future Workforce Management capabilities. Together, you’ll develop the infrastructure, processes, systems, and governance needed to intelligently forecast, prioritize, and fulfill work at scale.

Beyond developing new capabilities, you’ll help lead a significant evolution in how PMG approaches workforce management—moving beyond traditional people-based resource allocation toward intelligent work orchestration across people, AI agents, automation, and technology. You’ll play a key role in building scalable solutions, driving organizational adoption, and establishing the frameworks that support operational excellence and long-term business growth.

As a Senior Principal in Workforce Management Transformation, if you’re passionate about leading enterprise-wide transformation, leveraging emerging technologies, and building innovative solutions that redefine how organizations operate, this is the place to do your best work.

What You Will Do

• Lead the design and implementation of PMG's future Workforce Management capabilities, developing scalable processes, systems, and frameworks that support intelligent work planning and fulfillment.
• Architect end-to-end workforce management infrastructure, including business processes, governance models, operating rhythms, service models, standard operating procedures, and workforce management methodologies.
• Establish reporting frameworks, data standards, and governance practices that ensure accurate, consistent, and actionable workforce insights across the organization.
• Develop executive dashboards and data visualization capabilities that provide business leaders with the right workforce insights at the right time to support strategic decision-making.
• Evaluate and optimize the Work Demand Request process, improving how customer and business needs are captured, prioritized, and translated into actionable fulfillment strategies.
• Develop standardized work taxonomies, fulfillment methodologies, and inventories of skills, capabilities, AI agents, automations, and reusable delivery assets.
• Design decision-making frameworks that determine the optimal combination of people, AI, automation, and technology required to efficiently fulfill work.
• Leverage operational data, historical performance, and emerging technologies to continuously improve workforce planning, fulfillment recommendations, and operational efficiency.
• Define the product vision, business requirements, and strategic roadmap for PMG's Workforce Management technology ecosystem.
• Lead the evolution of PMG's Resource Management App from a people-centric allocation tool into an intelligent, work demand-centric Workforce Management platform.
• Identify opportunities to integrate workflow automation, AI-assisted management capabilities, and agentic workflows into workforce management processes and systems.
• Partner with Resource Management, Customer Operations, Impact Operations, and cross-functional leadership to align transformation initiatives with business priorities and operational needs.
• Develop and execute implementation roadmaps, change management strategies, and adoption plans that successfully introduce new processes, technologies, and ways of working.
• Establish performance metrics and capability maturity frameworks to measure transformation progress, operational effectiveness, and long‑term business impact.
• Support operational continuity during key phases of transformation, balancing the implementation of future capabilities with current business needs.
• Champion a culture of continuous improvement, innovation, and operational excellence by identifying opportunities to simplify processes, improve decision-maki