Resource Delivery Manager (Staffing)

Stefanini, Inc; Southfield (MI); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Staffing Resource Delivery Manager in Southfield, MI, where you'll lead client strategy, manage relationships, and drive account growth. This role offers the opportunity to collaborate with global teams and influence recruitment processes. With a strong focus on client satisfaction and operational excellence, you will play a crucial role in optimizing service delivery and achieving growth targets. The company values agility and innovation, providing a comprehensive benefits package and opportunities for professional development. If you are passionate about staffing and recruitment, this is the perfect opportunity to make an impact.

Benefits

401(k)

Paid Time Off

Tuition Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Qualifications

• 5+ years of experience in account management within staffing.
• Proven success in building client relationships and achieving sales targets.

Responsibilities

• Manage client relationships and drive account growth.
• Lead recruitment and delivery processes, ensuring quality service.

Skills

Account Management

Staffing and Recruitment

Client Relationship Management

Sales Strategy

Employee Relations

Onboarding

Metrics Reporting

Education

Bachelor's Degree

Tools

VMS

Job description

Join us to co-create solutions for a better future!

Job Details

Recruitment & Staffing Services

Resource Delivery Manager (Staffing) Southfield, MI Posted: 1/23/2025
Job ID#: 59492
Job Category: Recruitment & Staffing Services
Position Type: Full Time

What will you do?

The Staffing Resource Delivery Manager (RDM) is responsible for client strategy including client relationships, service delivery and growth of the account(s) tied to specific growth targets. You will own the overall growth, including responsibility for the P&L, EBIT and contribution along with program optimization. This role will be the SPOC for the account and will collaborate, coach and provide strategic direction to the offshore and nearshore recruitment teams to ensure quality profiles are delivered to the customer. As an RDM, you are expected to be SME in the Business Unit/Domain specific offering and will be utilized as an SME when collaborating with the team and client. This is a Remote Role in the US working EST Hours. This role is eligible for bonus, which is paid based on account growth. If this sounds exciting, this is the right opportunity for you!

Responsibilities:

• Harvest current Stefanini relationships and leverage personal network and/or other networks to identify and pursue opportunities and implement appropriate long-term strategies.
• Lead by example, be in the weeds, and be willing to insert yourself into the recruitment and delivery process at all levels.
• Perform intake calls with recruiters, and interview preps and post interview follow up with candidates.
• Manage day-to-day and account management activities from following up on timecards to having strategic conversations with clients.
• Lead and propose new ideas and drive change.
• Building relationships with the end-clients and partners, promoting high-end technical and functional consultants.
• Cold calling and client visits, identifying decision makers, and working through the sales process to close additional business.
• Strong technical and business functional acumen in understanding of job specifications in business domain like IT, Functional, Professional, etc.
• Establish and maintain interview and hire statistics, as well as other appropriate metrics. Report outputs to management to validate the effectiveness of recruiters and/or recruiting programs.
• Manage all pre- and post- recruitment activities, including monitoring assigned daily tasks to ensure that all accounts were served, and the capacity utilization was optimized.

What do you need to succeed?

• 5+ years experience in Account Management within a staffing environment.
• 5+ years experience in staffing, recruitment, or professional services sales is a must.
• Experience working with recruitment or delivery team to reach goals/metrics.
• Experience with onboarding employees with assistance from onboarding team.
• Effectively handle employee relations issues as they arise.
• Proven success building client relationships by arranging onsite meetings.
• Exposure working with global teams or offshore/nearshore recruiting teams.
• Ensure invoicing/billing is correct within VMS and internal systems.
• A proven track record in achieving targeted sales results or quota.
• Availability to travel 10%, usually quarterly.

Who we are

Stefanini is a privately held $1B global technology provider offering Digital Workplace Services, Application Development, and Digital & Innovation solutions, including our own Stefanini Artificial Intelligence (SAI) platform. We have been globally recognized by ISG as a Leader in Digital Transformation and Next-Gen Application Development & Maintenance (ADM) Services and recognized as a Visionary in the 2024 Gartner Magic Quadrant for Outsourced Digital Workplace Services. Our 38,000 employees are located across 41 countries, and our NA/APAC headquarters is in Southfield, MI.

What you'll get

• Work with brilliant minds, often within a global capacity.
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more.
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other training as well.

Why we're different

• Brazilian and privately owned company.
• Agility, flexibility, and innovation are in our DNA.
• Flat organizational structure which enables faster communication and decision making.

Pay Range: Based on Experience

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