Lead Finance Analyst / Service Delivery Manager - SME - DOJ LESIS

ITC Federal; Richmond (VA); Remote; USD 90,000 - 130,000; Full time

Job summary

A prominent information technology and consulting company is seeking a Lead Finance Analyst / Service Delivery Manager to oversee financial performance while managing client service delivery. This role requires expertise in federal financial analysis and strategic leadership skills. The ideal candidate will lead critical budgeting and forecasting processes, ensuring compliance with federal regulations, as well as enhancing client satisfaction through effective service delivery management.

Benefits

Health, Dental and Vision

401(k)

Flexible Spending Account (FSA)

11 Paid Federal Holidays

PTO

Education reimbursement

Qualifications

• Minimum of 8–10 years of experience in federal financial management.
• At least 5 years of experience managing service delivery functions in a federal contracting environment.
• Deep understanding of federal acquisition regulations (FAR) and budgeting processes.

Responsibilities

• Lead financial planning, budgeting, and forecasting activities.
• Monitor and report on project financial performance.
• Serve as primary contact for clients regarding service delivery performance.

Skills

Leadership

Problem-solving

Communication

Education

Bachelor’s degree in Finance, Accounting, Business Administration or related field

Master’s degree (preferred)

Tools

Excel

Power BI

ERP systems (Costpoint, Oracle)

Job description

Lead Finance Analyst / Service Delivery Manager - SME - DOJ LESIS

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Lead Finance Analyst / Service Delivery Manager - SME - DOJ LESIS

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Overview

Overview

JOB TITLE: Lead Finance Analyst / Service Delivery Manager - SME

GOVERNMENT AGENCY: DOJ LESIS

POSITION INFORMATION: Full-Time Position; Government contractor supporting DOJ LESIS

LOCATION: Remote/Telework

POSITION TIMING: Position requires candidate to obtain DOJ Public Trust prior to starting, which can take 4+ weeks

BENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursement

ITC Federal, LLC is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in information technology and information assurance/security to assist this client in achieving its mission. ITC is in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

ITC Federal is seeking a dynamic and experienced Lead Finance Analyst / Service Delivery Manager - SME to join our growing team. This dual-role position serves as both a senior financial analyst and a client-facing service delivery leader. The ideal candidate will be responsible for overseeing financial performance, driving process improvements, and ensuring high-quality service delivery across designated projects.

This is a strategic, hands-on leadership role that demands deep expertise in federal financial analysis, budgeting, forecasting, and service delivery operations.

Responsibilities

Financial Analysis (Lead Analyst Responsibilities)

• Lead financial planning, budgeting, and forecasting activities for client programs and internal operations.
• Monitor and report on project financial performance, including cost, revenue, and variance analysis.
• Develop financial models and dashboards to support decision-making and identify opportunities for efficiency.
• Ensure compliance with FAR, CAS, and other applicable federal contracting regulations.
• Support audits, reviews, and financial reporting requirements.
  
  

Service Delivery Management (SME Responsibilities)

• Serve as the primary point of contact for clients regarding service delivery performance.
• Oversee the execution of project deliverables and ensure contract compliance and high customer satisfaction.
• Develop and maintain SLAs and KPIs to monitor service quality, timeliness, and accuracy.
• Collaborate with cross-functional teams (finance, IT, operations, HR) to ensure seamless service delivery.
• Proactively identify and resolve service delivery issues and implement best practices to improve performance.
  
  

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Master’s degree preferred.
• Minimum of 8–10 years of experience in federal financial management or financial analysis.
• At least 5 years of experience managing or supporting service delivery functions in a federal contracting environment.
• Deep understanding of federal acquisition regulations (FAR), cost accounting standards (CAS), and budgeting processes.
• Experience managing cross-functional teams and working directly with government clients.
• Strong proficiency in financial tools such as Excel, Power BI, and ERP systems (e.g., Costpoint, Oracle).
• Excellent communication, leadership, and problem-solving skills.
  
  

Desired Qualifications

• PMP or ITIL certification.
• Experience supporting DoD, DHS, DOJ, or other large federal agencies.
• Familiarity with service delivery frameworks and process improvement methodologies (Lean Six Sigma, etc.).
• Experience in a hybrid technical/financial oversight role.
  
  

Security Clearance Requirements

• Ability to obtain a DOJ public trust clearance; candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access. Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer.
  
  

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.

ITC Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  IT Services and IT Consulting

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