Resource Coordinator: Crisis & Participant Support

Wellspring; Castle Rock (CO); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Work-from-home Day

Job summary

Wellspring Community seeks a Resource Coordinator to support adults with intellectual and developmental disabilities. You will manage a caseload of 40–45 participants, ensuring ISP alignment and person-centered services across settings.

In addition to core coordination, you will focus on Crisis Response and Program Engagement, promoting safety, stability, and a positive, inclusive environment. Strong communication and teamwork are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of experience in DD services, behavioral support, case management, residential services, or related human services field.
• Ability to obtain CPR/First Aid certification.
• Valid driver’s license and reliable transportation, if travel between program sites is required.

Responsibilities

• Manage a caseload of approximately 40–45 participants, ensuring alignment with ISP, BIP (as applicable), and individual goals.
• Coordinate support for participants attending day-program services, ensuring consistency and continuity of care across environments.
• Review, manage, and oversee Incident Reports (IRs) for accuracy, compliance, and timely follow-up.
• Communicate with participants and families regarding incidents, concerns, and service updates in a transparent and supportive manner.
• Serve as a liaison between participants, families, Program Managers, and Case Management agencies.
• Monitor participant progress toward goals and ensure timely, accurate documentation in internal systems.
• Support ISP meetings, annual planning, and ongoing collaboration with case management teams.
• Identify barriers to participation, safety, and goal achievement, and help develop solutions.

Skills

Strong communication

De-escalation

Organization

Team collaboration

Person-centered practices

Positive behavior support

Education

High school diploma or equivalent

Job description

Wellspring Community seeks a Resource Coordinator to support adults with intellectual and developmental disabilities. You will manage a caseload of 40–45 participants, ensuring ISP alignment and person-centered services across settings.

In addition to core coordination, you will focus on Crisis Response and Program Engagement, promoting safety, stability, and a positive, inclusive environment. Strong communication and teamwork are essential.