Resource Center Team Leader, I&R & Care Coordination

Community Partners NH; Stratham (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off and Holidays

Health, Dental and Vision

FSA Accounts

Tuition Reimbursement

Life and Long-term DisabilityInsurance

403(b)

Job summary

Community Partners NH is seeking a compassionate Team Leader for the Resource Center to oversee ServiceLink operations within the Information and Referral team, connecting individuals to needed services and supplies. You will also coordinate clinical care with clients, families, and partner staff and providers.

We value heartfelt leadership, strong communication, and a commitment to guiding others through complex care pathways, while supporting a great nonprofit mission and collaborative culture.

Qualifications

• High School Diploma or G.E.D.
• Minimum of three years of social work or case management experience, preferably in aging, disabilities, community health, nursing home or hospital discharge planning
• Experience in customer relations, call management, information and referral or related field that includes phone skills and preliminary assessment and triage ability of contacts
• Excellent oral and written communication skills
• Ability to utilize technology provided to perform requirements of the job
• Hold a valid driver’s license and proof of vehicle liability coverage.

Responsibilities

• Oversee ServiceLink operations as part of the Information and Referral (I&R) team, linking individuals in need with appropriate service providers and supplies.
• Coordinate clinical care with clients, families, Community Partners staff and other community providers.

Job description

Community Partners NH is seeking a compassionate Team Leader for the Resource Center to oversee ServiceLink operations within the Information and Referral team, connecting individuals to needed services and supplies. You will also coordinate clinical care with clients, families, and partner staff and providers.

We value heartfelt leadership, strong communication, and a commitment to guiding others through complex care pathways, while supporting a great nonprofit mission and collaborative culture.