Resource Center Navigator: Help Clients Access Programs

Forward Service Corporation; Oshkosh (WI); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Competitive wage

PTO: 4 weeks

Vision/Life/Disability insurance

401(k) matching

Supportive culture

Job summary

Forward Service Corporation in Wisconsin is seeking a Service Center Resource Specialist to be the first point of contact for individuals seeking assistance through FSC. You will coordinate resources, explain programs, and schedule appointments, ensuring a welcoming and seamless experience from the first interaction.

The role emphasizes compassionate service, accurate record-keeping, confidentiality, and linking clients to WI Works, Emergency Assistance, and other FSC services.

Qualifications

• High school diploma or equivalent and at least one year of related work experience.
• Strong customer service, communication, and problem-solving skills.
• Proficiency with Microsoft Office 365 and the ability to learn program-specific software.

Responsibilities

• Guide individuals through the first steps of accessing services
• Connect clients with resources by identifying barriers and providing referrals
• Maintain accurate records and exceptional service, processing applications and ensuring confidentiality.

Skills

Customer service

Communication

Problem-solving

MS Office 365

Education

High school diploma or equivalent

Job description

Forward Service Corporation in Wisconsin is seeking a Service Center Resource Specialist to be the first point of contact for individuals seeking assistance through FSC. You will coordinate resources, explain programs, and schedule appointments, ensuring a welcoming and seamless experience from the first interaction.

The role emphasizes compassionate service, accurate record-keeping, confidentiality, and linking clients to WI Works, Emergency Assistance, and other FSC services.