Resource Center Case Manager: Housing & Utility Aid

City of Surprise; Surprise (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

The City of Surprise is seeking a Resource Center Specialist to join the Community Action Program, handling intake for housing and utility assistance and guiding residents in Surprise, El Mirage, Waddell, Wittman and Sun City. The role emphasizes case management and coordinating services from multiple funding sources.

This grant-funded, part-time position (~28 hours/week) runs through December 20, 2026, with potential extension through June 2027 and requires a high school diploma or GED with two

Qualifications

• Strong customer service and intake skills.
• Experience in human services or housing programs preferred.
• Must have valid Arizona driver license and FCC clearance.

Responsibilities

• Coordinate intake of applications for housing and utility assistance.
• Provide case management and connect residents to essential services.
• Support CAP and other neighborhood projects and activities.

Skills

Customer service

Case management

Education

High School Diploma or GED + 2 years related experience

Job description

The City of Surprise is seeking a Resource Center Specialist to join the Community Action Program, handling intake for housing and utility assistance and guiding residents in Surprise, El Mirage, Waddell, Wittman and Sun City. The role emphasizes case management and coordinating services from multiple funding sources.

This grant-funded, part-time position (~28 hours/week) runs through December 20, 2026, with potential extension through June 2027 and requires a high school diploma or GED with two