RESOURCE CENTER SPECIALIST

City of Surprise; Surprise (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

The City of Surprise is seeking a Resource Center Specialist to join the Community Action Program, handling intake for housing and utility assistance and guiding residents in Surprise, El Mirage, Waddell, Wittman and Sun City. The role emphasizes case management and coordinating services from multiple funding sources.

This grant-funded, part-time position (~28 hours/week) runs through December 20, 2026, with potential extension through June 2027 and requires a high school diploma or GED with two

Qualifications

• Strong customer service and intake skills.
• Experience in human services or housing programs preferred.
• Must have valid Arizona driver license and FCC clearance.

Responsibilities

• Coordinate intake of applications for housing and utility assistance.
• Provide case management and connect residents to essential services.
• Support CAP and other neighborhood projects and activities.

Skills

Customer service

Case management

Education

High School Diploma or GED + 2 years related experience

Job description

The City of Surprise Community & Resource Center is seeking its next dynamic team member to join our Community Action Program (CAP) assisting residents of Surprise, El Mirage, Waddell, Wittman and Sun City. If you are passionate about providing support services that foster self-sufficiency and stability during unexpected financial crises, are detail-oriented, and enjoy working in a fast-paced environment, the Surprise Resource Center is looking for you! The Resource Center Specialist completes a high volume of applications for housing and utility financial assistance in a timely and accurate manner. This position will also be providing case management.

This position is grant funded and will last through December 20, 2026, with possible extension through June 2027.

This part-time temporary position will work approximately 28 hours per week.

SUMMARY

Incumbents coordinate the processes of the Community Action Program (CAP) service provisions utilizing multiple funding sources to determine applicant eligibility. Incumbents are responsible for the direct intake of information from applicants requesting services, providing assistance with identifying and recruiting essential community services, assisting residents in finding and applying for services utilizing case management practices and principals. Incumbents assist with programs offered at the Resource Center and provide support to other related neighborhood projects and activities.

EDUCATION and/or EXPERIENCE

High School Diploma or G.E.D and two (2) years related experience in the human services, social services, housing programs, non-profit agencies and/or other related experience sufficient to successfully perform the essential duties of the job such as listed in the job description. Additional education cannot be substituted for experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must have at time of hire and be able to maintain a valid Arizona driver license.

Must provide proof of having a Fingerprint Clearance Card (FCC) from the Arizona Department of Public Safety within 7 days of hire, or provide proof of having applied for the Fingerprint Clearance Card (FCC) within 7 days of hire. The cost of obtaining an FCC will be provided by the Human Services & Community Vitality department.

SELECTION PROCESS

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview.

Successful candidates will receive a post-offer, pre-employment background screening may include:

• Criminal Background Screening
• Education & Experience Verification
• Drug Screen
• E-Verify
• Fingerprinting
• 39 Month Motor Vehicle Department Records Check

The City of Surprise is an EEO/ADA reasonable accommodation employer.