Resource Center Associate

Corewell Health; Saint Joseph (MI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Payactiv on-demand pay

Discounts directory

Drug-free workplace

Job summary

Corewell Health is seeking a Part-time Transport Dispatcher at Lakeland Hospital St Joseph to coordinate patient transport and EVS operations, ensuring smooth patient flow and strong patient care support. The role includes real-time task dispatch, bed and equipment coordination, and constant communication with the Nursing team and staff.

Requirements include a High School Diploma and BLS certifications (AHA ARC/ AHA patient transport) with preferred advanced experience in dispatch operations and

Qualifications

• Required: High School Diploma or equivalent
• Required: CRT-BLS - AHA Patient Transport 90 Days OR
• Required: CRT-BLS - ARC Patient Transport 90 Days
• Preferred: Associate's Degree in Facilities, Criminal Justice, Security, Public Administration, Emergency Management or equivalent
• Preferred: 2 years of relevant experience in Security, Emergency, Medical, or Facilities Dispatch Communication
• Preferred: 1 year of Microsoft Office experience
• Preferred: 1 year of experience with security systems technology (video management, access control, and radio communications)
• Preferred: 1 year of Emergency Telecommunicator Certification (ETC)

Responsibilities

• Answer and manage high volume phone lines and other devices in a timely professional manner
• Dispatch EVS cleaning requests
• Coordinate real-time breaks and lunch coverage to maintain staffing levels
• Coordinate and order specialty beds
• Assign, track and communicate Transport and EVS tasks
• Assist with transporting patients and equipment with proper patient identification and clear communication with Nursing team
• Dispatch and coordinate transport requests continuously
• Provide professional customer service at all times

Skills

Communication skills

Customer service

Dispatch coordination

Teamwork

Education

High School Diploma or equivalent

ETC certification

Tools

Microsoft Office

Video management systems

Access control systems

Radio communications systems

Job description

Job Summary

The Resource Center Transport Dispatcher role supports hospital operations by coordinating patient transport and environmental services (EVS) while also providing occasional direct transport assistance as workload requires. This position functions as a centralized communication hub, managing high-volume incoming communications, dispatching tasks, coordinating specialty beds and equipment, supporting scheduling and daily operations, and ensuring efficient patient flow while delivering exceptional customer service and maintaining safety and confidentiality standards.

Essential Functions

• Answer and manage high volume phone lines and other devices pertaining to the position in a timely professional manner
• Dispatch EVS cleaning requests
• Coordinate real-time breaks and lunch coverage to maintain staffing levels
• Coordinate and order specialty beds
• Assign, track and communicate Transport and EVS tasks
• Requires assisting with transporting patients and equipment while ensuring proper identification for patients, safety and clear communication with the Nursing team.
• Efficiently dispatch and continuously coordinate transport requests.
• Provide professional customer service at all times

Qualifications

Required

• High School Diploma or equivalent
• CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport 90 Days OR
• CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport 90 Days

Preferred

• Associate's Degree in Facilities, Criminal Justice, Security, Public Administration, Emergency Management or equivalent
• 2 years of relevant experience Security, Emergency, Medical, or Facilities Dispatch Communication experience or two combined years of customer service, call center, or dispatching experience
• 1 year of relevant experience experience with Microsoft Office
• 1 year of relevant experience working knowledge of security systems technology (video management, access control, and radio communications system)
• 1 year of relevant experience Emergency Telecommunicator Certification (ETC)

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Lakeland Hospital St Joseph - 1234 Napier Ave - St Joseph

Department Name

Patient Transport Resource Pool St Joseph - Niles and St Joseph Hosp

Employment Type

Part time

Shift

Evening (United States of America)

Weekly Scheduled Hours

28

Hours of Work

11:00 am - 11:30 p.m.

Days Worked

Sunday - Saturday

Weekend Frequency

Every other weekend

Corewell Health Commitment

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability, pregnancy or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity and inclusion in all that we do. We invite those that share in our commitment to join our team.