Resort Training Manager

Kalahari Resorts LLC; Pocono (ID); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) matching

Health, dental, and vision coverage

Employee appreciation events & perks

Education assistance programs

Job summary

Kalahari Resorts & Conventions, with properties in Wisconsin Dells, Sandusky, Pocono Manor, Round Rock, and Spotsylvania County, seeks a Resort Training Manager to lead and track associates’ development, reinforce training processes, and collaborate with HR to deliver top-tier guest experiences.

As part of the leadership team, you’ll deliver engaging training sessions, monitor progress, and help foster a positive workplace culture aligned with our Lead with Love promise.

Qualifications

• 2–3 years of hospitality experience.
• 1–2 years in learning and development and/or retention.
• Broad understanding of day-to-day hotel/resort operations.
• Ability to establish rapport with associates and leaders.
• Ability to manage time and take initiative on projects.
• Effective problem solving in the workplace; proactive and positive attitude.
• Written and spoken English fluency; Spanish a plus.

Responsibilities

• Communicate with associates and leadership to reinforce, evaluate, and continuously improve training programs and processes.
• Assist with the planning, coordination, and execution of training initiatives, employee events, and HR-related activities.
• Track training progress and maintain accurate records to support associate development and compliance needs.
• Support onboarding efforts to ensure new hires are effectively integrated into resort standards and culture.
• Facilitate and assist with training sessions and workshops to enhance associate knowledge and performance.
• Promote and model Kalahari’s promise to Lead With Love in all interactions with associates and leadership.
• Identify opportunities for improvement in training and engagement processes and provide recommendations.
• Collaborate with departmental leaders to align training efforts with operational needs and service standards.

Skills

Hospitality

Learning & Dev

Public Speaking

English Fluency

Job description

Job Title

Resort Training Manager

Location(s)

Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.

Butwe’remore thana resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests,associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnershipwith charity:water,we’realso committed to bringing clean water to one million people in Africa.

Resort Training Manager

Kalahari Resorts & Conventions is seeking aTraining Manager. In this role, you’ll train and track associates' development to help them reach their full professional potential. You’ll be responsible for communication with associates and leadership to help reinforce, evaluate, and improve the training process. Additionally, you’ll assist with organizational aspects of training, events, and Human Resources.

As part of our leadership team,you’llembody our Promise toLead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences.You’lldirectly contribute to a more positive workplace culture and guest experience by strengthening communication, development, and engagement across the resort, ensuring team members are trained and equipped to deliver consistent, high-quality service.

This is an hourly wage role

Key Responsibilities

• Communicate with associates and leadership to reinforce, evaluate, and continuously improve training programs and processes.
• Assist with the planning, coordination, and execution of training initiatives, employee events, and HR-related activities.
• Track training progress and maintain accurate records to support associate development and compliance needs.
• Support onboarding efforts to ensure new hires are effectively integrated into resort standards and culture.
• Facilitate and assist with training sessions and workshops to enhance associate knowledge and performance.
• Promote and model Kalahari’s promise toLead With Lovein all interactions with associates and leadership.
• Identify opportunities for improvement in training and engagement processes and provide recommendations.
• Collaborate with departmental leaders to align training efforts with operational needs and service standards.

WhatWe’reLooking For

• At least 2-3 years of experience in the hospitality industry.
• At least 1-2 years of experience in learning and development and/or retention.
• Have a broad understanding of the day-to-day operations of a hotel/resort.
• Ability to establish rapport with associates and leaders.
• Ability to manage own time and take initiative on projects and duties.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• A positive, enthusiastic attitude with initiative to step up and help others.
• Must be able to write, read, and speak English fluently. Bilingual in Spanish preferred.
• Experience in public speaking preferred.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, andperksat all resorts
• Educationassistanceprograms to help advance your career

BePart of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime.That’swhywe’reproud to be recognized byForbesas one of America’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAYas the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whetheryou’reddelivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

|Wisconsin Dells,WI|Sandusky,OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA|

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765