Reservations Supervisor Mountain Resort Leader Season Pass

Powdr Corp.; Colorado; On-site; USD 58,000 - 61,000; Full time

Benefits offered by this job

Season pass for employees

Discount programs

Medical benefits

Dental benefits

Vision benefits

Flexible spending account

HSA

Life/disability options

Job summary

Powdr Corp. is seeking a Central Reservations Supervisor at Copper Mountain Resort to lead the reservations and lodging teams, ensuring top-tier guest service and revenue performance. You will oversee scheduling, payroll, training, and the rollout of new processes and systems.

The role emphasizes coaching, accountability, and collaboration with resort operations, with a focus on continuous improvement and staff development. Strong leadership and call-center experience are essential.

Qualifications

• Preferred experience in sales leadership within a call-center or reservations environment.
• College degree or equivalent experience preferred.
• Strong understanding of budgeting, scheduling, and performance metrics.

Responsibilities

• Oversee and hold staff to professional standards.
• Manage payroll accuracy and scheduling; align with business needs.
• Lead training, coaching, and performance evaluations; drive guest service and revenue goals.
• Implement systems, rate setup, and processes; pursue continuous improvement.
• Monitor call quality and coach staff to improve performance.

Skills

Sales experience

Call center experience

Employee supervision

Budgeting

Education

College degree preferred

Tools

Visual One (V1)

RTP One

Inntopia

Job description

Powdr Corp. is seeking a Central Reservations Supervisor at Copper Mountain Resort to lead the reservations and lodging teams, ensuring top-tier guest service and revenue performance. You will oversee scheduling, payroll, training, and the rollout of new processes and systems.

The role emphasizes coaching, accountability, and collaboration with resort operations, with a focus on continuous improvement and staff development. Strong leadership and call-center experience are essential.