Resort Security & Guest Experience Specialist

Nemacolin; Wharton Township (PA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wages

401(k) program

Medical, dental, and vision coverage

Paid time off and holiday pay

Discounted associate meals

Uniform services

Exclusive access to resort facilities

Job summary

Nemacolin is seeking a Security Officer to create a secure, welcoming environment for guests, members, and associates. You will maintain a professional presence, verify identities, and enforce resort policies with hospitality in mind.

With 1–2 years of security experience in hospitality, you will respond to incidents, patrol the property, and coordinate with departments to ensure a seamless guest experience while upholding confidentiality and brand standards.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license required.
• Must complete hospitality security officer certification within 60 days.
• Must pass a scheduled physical fitness evaluation.
• Flexibility to work evenings, weekends and holidays.
• PA Act 235 certification encouraged.

Responsibilities

• Provide a highly visible, guest-facing security presence across the property.
• Verify visitor identity and authorize access to the resort.
• Redirect unauthorized individuals or vehicles with professionalism.
• Respond promptly and calmly to incidents and emergencies.
• Enforce safety procedures, policies, and local regulations discretely.
• Monitor assets through routine patrols and systems awareness.
• Observe access points and restricted areas to protect property.
• Collaborate with other departments to ensure a seamless guest experience.
• Escort guests and assist with directions or rides as needed.
• Protect confidentiality and brand reputation at all times.
• Support the Security Team during daily operations.

Skills

Emergency response

CPR certified

Calm under pressure

Observational skills

Interpersonal skills

Physical fitness

Discretion

Education

High school diploma or equivalent

Valid driver's license

Hospitality security certification (60 days)

Job description

Nemacolin is seeking a Security Officer to create a secure, welcoming environment for guests, members, and associates. You will maintain a professional presence, verify identities, and enforce resort policies with hospitality in mind.

With 1–2 years of security experience in hospitality, you will respond to incidents, patrol the property, and coordinate with departments to ensure a seamless guest experience while upholding confidentiality and brand standards.