Resort Safety & Loss Prevention Pro

Treetops; Gaylord (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Treetops Resort in Gaylord, MI seeks a Safety & Loss Prevention Officer to maintain a safe, secure, and welcoming environment across the resort. You will patrol facilities, respond to emergencies, identify hazards, investigate incidents, and support guest service and resort operations.

Qualifications include a high school diploma, valid driver's license, CPR/First Aid certification, and strong communication skills. The role requires flexibility for 24/7 operations, including overtime as needed.

Qualifications

• High school diploma or equivalent preferred.
• Valid driver's license required.
• Michigan MFR license preferred.
• CPR/First Aid certification required or onsite training available.

Responsibilities

• Conduct routine patrols of resort facilities, parking lots, lodging areas, golf and ski operations, restaurants, employee areas, and recreational facilities.
• Identify and report safety hazards, suspicious activity, property damage, unsecured facilities, and policy violations.
• Respond to emergency and non-emergency incidents including medical emergencies, injuries, disturbances, fire alarms, severe weather events, accidents, lost persons, thefts, and other safety or security concerns.
• Assist with evacuations, shelter-in-place procedures, emergency scene management, and coordination with emergency responders when required.
• Complete accurate incident reports, daily logs, investigation documentation, witness statements, and other required records.
• Assist with investigations involving guest incidents, employee injuries, thefts, property damage, vehicle accidents, and safety concerns.
• Monitor and help protect resort property, assets, equipment, facilities, and restricted-access areas.
• Support key control, access control, room-entry procedures, wellness checks, and lost-and-found operations in accordance with established procedures.
• Operate company vehicles and golf carts safely and assist with accident response and documentation when needed.
• Support workplace safety initiatives by identifying hazards, reporting unsafe conditions, and reinforcing safe work practices.
• Maintain professional communication with guests, employees, management, emergency responders, and other departments.
• Provide exceptional guest service by assisting guests, answering questions, providing directions, and resolving concerns professionally.
• Participate in required training, emergency drills, and ongoing department development programs.
• Perform other duties as assigned in support of resort operations.

Skills

Verbal communication

Written communication

Teamwork

Problem solving

Security awareness

Education

High school diploma or equivalent

CPR/First Aid certification

Michigan MFR license (preferred)

Tools

Resort reporting systems

Security equipment operation

Job description

Treetops Resort in Gaylord, MI seeks a Safety & Loss Prevention Officer to maintain a safe, secure, and welcoming environment across the resort. You will patrol facilities, respond to emergencies, identify hazards, investigate incidents, and support guest service and resort operations.

Qualifications include a high school diploma, valid driver's license, CPR/First Aid certification, and strong communication skills. The role requires flexibility for 24/7 operations, including overtime as needed.