Resort Restaurant Server

Sycuan-Casino; El Cajon (CA); On-site; USD 20,664,000 - 31,685,000; Full time

Job summary

Sycuan-Casino invites applications for a guest service/server position within the casino restaurant. The role involves welcoming guests, promptly taking and serving food and beverage orders, and entering orders into the property management system while ensuring accuracy of discounts and receipts.

Responsibilities include promoting guest relations, handling cash transactions with precision, and upholding responsible alcohol service policies.

Qualifications

• Current food handlers card
• 1 year of food server experience
• Guest or Hospitality Service desirable
• Fine dining server experience desirable

Responsibilities

• Greet guests and take food and beverage orders promptly and courteously
• Enter orders into the POS system, apply discounts, and balance cash at shift end

Skills

Teamwork

English communication

Cash handling

Math calculations

Guest service

Punctuality

Multi Lingual

Education

Food handlers card

1 year of food server experience

Job description

Job Purpose:

Provides service to guests by delivering food and drinks

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Provides guests with serviceby acknowledging and welcoming guests entering the restaurant area, promptly taking and serving food and beverage orders, entering orders into the property management system, entering discounts, processing and returning change or receipt following established procedures.-50%
2. Promotes guest relationsby responding to guest requests, offering appropriate up to date information regarding promotional contests and giveaways, providing requested assistance and product knowledge, and treating guests in a friendly and courteous manner. -15%
3. Provides accounting of transactions during shiftby entering cash transactions in to point of sale system, counting currency, logging guest discounts, vouchers, VIP points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the food services management team. -10%
4. Ensures responsible alcohol beverage service polices are followedby asking for proper identification from guests that appear to be under the age of 30, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing the room of all alcoholic containers, glasses and bottles for each venue at the time specified.- 10%
5. Maintains safe and sanitary dining areasby cleaning surfaces, picking up used plates, cups, condiments and utensils, and disposing of all trash. -10%
6. Ensures restaurant stations are stocked and cleanby placing delivered water, food and supplies in designated areas, replenishing condiments in the server stations, polishing glassware and silverware, folding napkins, and cleaning shelves, condiment holders, tables and counters according to established procedures. -5%

Job Specifications:

Education and Experience:

Essential:

• Current food handlers card
• 1 year of food server experience

Desirable:

• Guest or Hospitality Service
• Fine dining server experience

Skills and Knowledge:

Essential:

• Ability to work effectively with team members and guests
• Ability to communicate effectively in the English language
• Ability to maintain professionalism and composure
• Ability to count cash and make change in a fast-paced environment
• Ability to recognize counterfeit monies
• Ability to perform simple mathematical calculations
• Ability to complete forms and documents
• Ability to understand verbal directives and written instructions
• Ability to accept constructive criticism
• Ability to stand and walk for up to 8 hours at a time
• Ability to carry large serving tray and tray jacks
• Ability to bend, stoop, push and pull
• Ability to appear for work on time
• Ability to routinely lift and carry 35 pounds

Desirable:

• Multi Lingual

Supervisory/Managerial Accountability:

Direct: None

Indirect: None