Resort Reservations & Guest Services Specialist

Wisp Resort; McHenry (MD); On-site; USD 26,000 - 38,000; Full time

Job summary

Wisp Resort in McHenry, MD is seeking a Central Reservations Agent to serve as the first contact for guests, handling reservations for lodging and activities with accuracy and a friendly, solution‑oriented approach.

You will work in a fast-paced, 24/7 environment, using NAVIS and other office software to manage bookings, coordinate with departments, and ensure every guest leaves with a positive impression.

Qualifications

• High School diploma or equivalent.
• Basic English.
• Excellent communication and interpersonal skills.
• Previous call center experience preferred.
• NAVIS certification preferred.

Responsibilities

• Process reservations, modifications and cancellations within the allowable policies for hotel rooms and activities.
• Update and maintain resort information to ensure accurate responses to guest questions.
• Communicate with guests via phone and email in a friendly, professional manner.
• Operate NAVIS, Siriusware POS and Microsoft Office programs.

Skills

Communication

Call center

Attention to detail

Basic English

Education

High School diploma or equivalent

Tools

NAVIS

Siriusware POS

Ezlinks Golf Program

Agylisis

Microsoft Word

Excel

Microsoft Access

Microsoft Outlook

Job description

Wisp Resort in McHenry, MD is seeking a Central Reservations Agent to serve as the first contact for guests, handling reservations for lodging and activities with accuracy and a friendly, solution‑oriented approach.

You will work in a fast-paced, 24/7 environment, using NAVIS and other office software to manage bookings, coordinate with departments, and ensure every guest leaves with a positive impression.