Guest Reservations Specialist - Resort & Activities

Wisp Resort; Maryland; On-site; USD 19,000 - 28,000; Full time

Job summary

Wisp Resort in McHenry, MD is seeking a Reservationist to reserve lodging and activities, ensuring guest satisfaction. You will be the first contact for guests, requiring friendliness, strong communication, and attention to detail.

Role involves handling reservations and inquiries using NAVIS/Siriusware, coordinating with departments, and maintaining accurate resort information. Flexible hours include weekends/holidays, with a 24/7 operations environment.

Qualifications

• Basic English and excellent communication skills.
• Experience in call center or guest-facing roles preferred.
• High attention to detail and multitasking ability.

Responsibilities

• Process reservations, modifications and cancellations within policies for multiple entities.
• Maintain and update Resort information to answer guest questions.
• Manage high call volume in a professional manner; handle emails and phone contacts.

Skills

Communication

Customer service

Call center experience

Education

High School diploma

Tools

NAVIS

Siriusware POS

Excel

Word

Access

Outlook

Ezlinks Golf Program

Job description

Wisp Resort in McHenry, MD is seeking a Reservationist to reserve lodging and activities, ensuring guest satisfaction. You will be the first contact for guests, requiring friendliness, strong communication, and attention to detail.

Role involves handling reservations and inquiries using NAVIS/Siriusware, coordinating with departments, and maintaining accurate resort information. Flexible hours include weekends/holidays, with a 24/7 operations environment.