Guest Experience Center Supervisor - Free Skiing & Benefits

Palisades Tahoe; Olympic Valley (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Free skiing + riding privileges

Healthcare options

Discounts on gear and apparel

401(k) plan with company match

Free/discounted lift tickets

Food & Beverage discounts 25%-50%

Store discounts 40%

Job summary

Palisades Tahoe in Olympic Valley, California, is seeking a Contact Center Leader to provide leadership for all Contact Center staff, resolve product and system issues, and ensure exceptional guest service. This role requires extensive knowledge of over a dozen systems and the ability to handle sales and service on computers over the phone during high demand.

Applicants must be at least 18 and the position includes base hourly pay with extensive resort benefits and opportunities across Palisades

Qualifications

• Excellent communication across all levels of the organization.
• Strong organizational and problem-solving skills with multitasking ability.
• Team player with ability to work with others.
• Proficient in MS Office (Word, Excel, Outlook).
• Neat and clean appearance per grooming standards.
• Punctual, able to report at scheduled start time.
• Applicants must be 18 years of age.

Responsibilities

• Provide customers with top quality customer service in a friendly and positive manner.
• Oversee the activities of Contact Center agents and ensure exceptional guest service via telephone.
• Develop in-depth knowledge of products and how to book/modify reservations (lodging, passes, tickets, schools, activities).
• Assist with training for Contact Center staff.
• Provide phone, email and live chat support when needed.
• Support daily open/close procedures and day-to-day operational tasks including reporting and troubleshooting systems.
• Resolve guest complaints per policy and communicate when needed.
• Contribute to SOPs and maintain company policies and goals.
• Communicate courteously with all guests.
• Provide data reporting support for internal requests.

Skills

Communication

Organization

Problem solving

Teamwork

MS Office

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Palisades Tahoe in Olympic Valley, California, is seeking a Contact Center Leader to provide leadership for all Contact Center staff, resolve product and system issues, and ensure exceptional guest service. This role requires extensive knowledge of over a dozen systems and the ability to handle sales and service on computers over the phone during high demand.

Applicants must be at least 18 and the position includes base hourly pay with extensive resort benefits and opportunities across Palisades