Contact Center Supervisor - Lead with Perks & Ski Passes

Alterra; Olympic Valley (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Free skiing privileges

Healthcare options

Gear discounts

401(k) with match

Free lift tickets

Food & beverage discounts

Retail store discounts

Employee assistance program

Job summary

Palisades Tahoe, a premier mountain resort, seeks a skilled leader to provide direction and support for the Contact Center team. You will resolve issues across products and systems, handling sales and service on computers over the phone when needed, and delivering exceptional guest service.

The role requires familiarity with multiple systems, strong communication, and the ability to manage daily operations while maintaining a positive guest experience.

Qualifications

• Excellent communication across all levels of the organization.
• Strong organizational and problem-solving skills.
• Ability to build and maintain effective working relationships and teamwork.
• Proficient in MS Office (Word, Excel, Outlook).
• Maintain a neat and professional appearance per grooming standards.
• Punctual and reliable for scheduled start times.

Responsibilities

• Provide customers with top quality customer service in a friendly and positive manner.
• Oversee the activities of Contact Center agents and deliver exceptional guest service.
• Know products sold and how to book/modify reservations (lodging, season passes, daily tickets, ski school, activities).
• Assist with training for Contact Center staff.
• Provide phone, email and live chat support when needed.
• Assist with daily open/close procedures per policy.
• Contribute to day-to-day tasks including reporting and attendance.
• Resolve guest complaints per policy and communicate as needed.
• Develop, implement, and maintain standard operating procedures.
• Communicate courteously with all guests.
• Support data reporting and internal requests.
• Support corporate goals and objectives.
• Adhere to policies and participate in training.

Skills

Communication

Organization

Teamwork

MS Office

Punctuality

Professional appearance

Education

High School Diploma or GED

1 year call center/resort experience

Management background

Bachelor’s Degree

Tools

RTP software

Job description

Palisades Tahoe, a premier mountain resort, seeks a skilled leader to provide direction and support for the Contact Center team. You will resolve issues across products and systems, handling sales and service on computers over the phone when needed, and delivering exceptional guest service.

The role requires familiarity with multiple systems, strong communication, and the ability to manage daily operations while maintaining a positive guest experience.