Resort Reception Agent (Part-Time) - $18/hour

Essex Resort; Essex (VT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

On-site fitness center

Tennis courts access

Employee discounts

Job summary

The Essex Resort & Spa in Vermont seeks a Front Desk Agent to greet guests, check them in and out, and contribute to a warm, professional welcome.

You will handle cashier tasks, reservations, and concierge inquiries while upholding hotel policies and maintaining strong guest relations across all departments.

Qualifications

• High school diploma or equivalent experience/training.
• Ability to accomplish necessary tasks on a computer.
• Ability to effectively communicate in the English language.

Responsibilities

• All room clerk functions, i.e. the friendly and efficient checking in and out of guests.
• All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
• Reservation functions including entering and updating group files.
• Concierge functions (instructing guest on local entertainment, etc.)
• Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
• Maintain the highest level of employee/guest relations.
• Maintain a good working relationship with all Departments.
• Monitoring, selling and posting items from the Sundries shop.
• Enthusiastically collecting guest feedback/comment cards.

Skills

English communication

Education

High school diploma or equivalent

Job description

Description

Unlock your potential at The Essex Resort & Spa!

Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job - it's an opportunity to join a dynamic team committed to crafting unforgettable experiences.

Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family.

Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life.

At The Essex, hospitality isn't just a profession - it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality.

BASIC FUNCTION

Front Desk Agents are a major part of the "personality" of the Conference Center and give help in both the initial and final impressions that the guests have of the Resort.

ESSENTIAL FUNCTIONS

• All room clerk functions, i.e. the friendly and efficient checking in and out of guests.
• All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
• Reservation functions including entering and updating group files.
• Concierge functions (instructing guest on local entertainment, etc.)
• Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
• Maintain the highest level of employee/guest relations.
• Maintain a good working relationship with all Departments.
• Monitoring, selling and posting items from the Sundries shop.
• Enthusiastically collecting guest feedback/comment cards.

MARIGINAL FUNCTIONS

• Ability to work any assigned shift/work schedule.
• Any other task, written or verbal, assigned by Management.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school diploma or equivalent experience/training
• Ability to accomplish necessary tasks on a computer.
• Ability to effectively communicate in the English language.

Benefits

At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally.

Property Benefits

Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.

On Property Discounts

• Restaurant
• Spa (on treatments and products)
• Essex Kitchen

Other Discounts

• Memberships to The Edge Sports & Fitness
• Stays at the hotel for employee, friends and/or family
• Movie tickets to Essex Cinemas
• Essex Experience (varies by business)
• Stays at other New England Inns & Resorts as part of the NEIRA program
• Ski passes to Smuggler's Notch & Sugarbush/IKON

Other Benefits

• Complimentary use of the on-site fitness center
• Complimentary use of the on-site Tennis courts
• Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age)