Spa Experience Coordinator (Part Time) - $17/hour + service charges & commissions

ESSEX RESORT AND SPA; Essex Center (VT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Restaurant discounts

Spa discounts (treatments/products)

Essex Kitchen discounts

The Edge Fitness memberships

Employee stays with guests

Job summary

The Essex Resort & Spa in Vermont invites applications for a Spa Coordinator who ensures smooth guest check-ins and check-outs, maintains a calm, professional atmosphere, and supports spa operations. You will assist guests with spa services, retail products, and facilities while collaborating with resort teams to deliver exceptional hospitality.

Ideal candidates bring strong customer service experience, clear communication, and computer proficiency.

Qualifications

• High school diploma or equivalent.
• Ability to work in a fast paced environment.
• Previous customer service experience preferred.
• Computer knowledge preferred.
• Ability to communicate effectively.

Responsibilities

• Check guest in and out using Spa software.
• Provide a professional and friendly attitude to guests and employees.
• Meet guest needs: fitness room, locker room, relaxation area.
• Knowledge of retail products and services offered in the Spa and Resort.
• Maintain a cash bank effectively.
• On time attendance and dress code required.
• Work cooperatively with other departments.

Skills

Customer service

Communication

Fast-paced environments

Computer literacy

Education

High school diploma

Tools

Spa software

Job description

Description

Unlock your potential at The Essex Resort & Spa!

Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job—it's an opportunity to join a dynamic team committed to crafting unforgettable experiences.

Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family.

Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life.

Discover a sanctuary of serenity and rejuvenation at The Essex, nestled amidst the tranquil beauty of Vermont's Champlain Valley. Join our team and become part of a dedicated community committed to promoting holistic wellness and relaxation. With a range of luxurious treatments, state-of-the-art facilities, and a team of skilled professionals, The Essex offers an unparalleled opportunity to contribute to the wellbeing and renewal of our guests.

BASIC FUNCTION

Spa Coordinators are responsible for checking guest in at the Spa, while maintaining a professional and calm atmosphere.

ESSENTIAL FUNCTIONS

• Provide a professional and friendly attitude to all customers and employees
• Check guest in and out effectively using Spa software.
• Meet guest needs: fitness room, locker room, relaxation area
• Knowledge of retail products and services offered in the Spa and Resort
• Maintain a cash bank effectively
• On time attendance and dress code required

Marginal functions

• Work cooperatively with other departments
• Perform special task as requested by the Director of the Spa, Manager and supervisor
• Maintain the cleanliness and neatness of facility daily

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school graduate or equivalent.
• Ability to work in a fast paced environment
• Previous experience in customer service preferred
• Computer knowledge preferred
• Ability to communicate effectively

Property Benefits

Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.

On Property Discounts

• Restaurant
• Spa (on treatments and products)
• Essex Kitchen

Other Discounts

• Memberships to The Edge Sports & Fitness
• Stays at the hotel for employee, friends and/or family
• Movie tickets to Essex Cinemas
• Essex Experience (varies by business)
• Stays at other New England Inns & Resorts as part of the NEIRA program
• Ski passes to Smuggler’s Notch & Sugarbush/IKON

Other Benefits

• Complimentary use of the on-site fitness center
• Complimentary use of the on-site Tennis courts
• Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age)