Resort Reception Agent (Part-Time)

The Essex Resort & Spa; Essex Junction (VT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

On-site fitness

Tennis courts

Free annual stay

Restaurant discount

Spa discount

Essex Kitchen discount

Employee movie tickets

Essex Experience

NEIRA discounts

Ski pass discounts

Job summary

The Essex Resort & Spa in Vermont is seeking a friendly Front Desk/Guest Services Associate to handle check-ins, check-outs, cashier duties, reservations, and concierge tasks. You will join a team dedicated to warm, memorable hospitality and flawless service for every guest.

Responsibilities include accurate posting of charges, updating group files, and maintaining guest relations while adhering to hotel policies. Pay rate is $18/hour with benefits offered by the property.

Qualifications

• High school diploma or equivalent experience/training.
• Ability to accomplish necessary tasks on a computer.
• Ability to effectively communicate in the English language.

Responsibilities

• All room clerk functions, i.e. the friendly and efficient checking in and out of guests.
• All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
• Reservation functions including entering and updating group files.
• Concierge functions (instructing guest on local entertainment, etc.).
• Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
• Maintain the highest level of employee/guest relations.
• Maintain a good working relationship with all Departments.
• Monitoring, selling and posting items from the Sundries shop.
• Enthusiastically collecting guest feedback/comment cards.

Skills

English communication

Computer proficiency

Education

High school diploma or equivalent

Job description

Unlock your potential at The Essex Resort & Spa! Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job- it's an opportunity to join a dynamic team committed to crafting unforgettable experiences.

At The Essex, hospitality isn't just a profession- it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality.

ESSENTIAL FUNCTIONS:

• All room clerk functions, i.e. the friendly and efficient checking in and out of guests.
• All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
• Reservation functions including entering and updating group files.
• Concierge functions (instructing guest on local entertainment, etc.).
• Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
• Maintain the highest level of employee/guest relations.
• Maintain a good working relationship with all Departments.
• Monitoring, selling and posting items from the Sundries shop.
• Enthusiastically collecting guest feedback/comment cards.

MARIGINAL FUNCTIONS:

• Ability to work any assigned shift/work schedule.
• Any other task, written or verbal, assigned by Management.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:

• High school diploma or equivalent experience/training.
• Ability to accomplish necessary tasks on a computer.
• Ability to effectively communicate in the English language.

Pay rate is $18/hour.

Property Benefits:

Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.

On Property Discounts:

• Restaurant.
• Spa (on treatments and products).
• Essex Kitchen.

Other Discounts:

• Memberships to The Edge Sports & Fitness.
• Discounted Stays at the hotel for employee, friends and/or family.
• Movie tickets to Essex Cinemas.
• Essex Experience (varies by business).
• Discounted Stays at other New England Inns & Resorts as part of the NEIRA program.
• Discounted Ski passes to Smuggler's Notch & Sugarbush/IKON.

Other Benefits:

• Complimentary use of the on-site fitness center.
• Complimentary use of the on-site Tennis courts.
• Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age).