Resort Operations Manager: Guest Experience Leader
Smoky Mountain Resorts
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Job summary
Smoky Mountain Resorts Manager on Duty (MOD) is a key leader responsible for directing daily resort operations. The MOD partners with the General Manager to oversee Front Desk, Maintenance, Activities, Food & Beverage and common areas, coaching team members and driving guest satisfaction and repeat visits.
The role requires scheduling, adherence to applicable guidelines, ensuring safety and cleanliness, and maintaining SMR standards.
Job description
Smoky Mountain Resorts Manager on Duty (MOD) is a key leader responsible for directing daily resort operations. The MOD partners with the General Manager to oversee Front Desk, Maintenance, Activities, Food & Beverage and common areas, coaching team members and driving guest satisfaction and repeat visits.
The role requires scheduling, adherence to applicable guidelines, ensuring safety and cleanliness, and maintaining SMR standards.
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