Resort Manager

DC Global Talent Inc.; Miami (FL); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Exclusive team member discounts

Job summary

DC Global Talent Inc. is recruiting for a rare second-in-command role at a Forbes and Michelin ultra-luxury resort in Florida.

Reporting to the Managing Director, you will oversee day-to-day operations and the guest experience at one of the most exclusive properties in the United States. You will lead a high-caliber leadership team, focusing on rooms and guest services, while ensuring Forbes 5-Star standards are upheld in a remote, boat-access-only island environment.

Qualifications

• Proven senior leadership experience at a luxury boutique or remote resort property.
• Strong rooms background essential.
• Experience with Forbes 5-Star or ultra-luxury standards highly desirable.
• Exceptional guest-facing skills for highly personalized service.

Responsibilities

• Serve as operational second-in-command to the Managing Director.
• Own the guest experience across all touchpoints.
• Oversee day-to-day resort operations with focus on rooms and guest services.
• Lead, develop and inspire the leadership team.
• Manage operational complexities of a remote island environment.
• Foster guest loyalty and drive repeat visits.

Skills

Senior leadership

Rooms background

Forbes 5-Star standards

Guest-facing excellence

Job description

ABOUT THE ROLE

A rare number two leadership role has become available at a Forbes and Michelin Key ultra-luxury resort in Florida. Reporting directly to the Managing Director, this role oversees day-to-day operations and the guest experience at one of the most exclusive and intimate resorts in the United States.

WHAT YOU'LL DO

• Serve as the operational second-in-command, supporting the Managing Director in the overall leadership of the property
• Take full ownership of the guest experience, ensuring every touchpoint reflects the resort's ultra-luxury standards
• Oversee day-to-day resort operations across all departments with a strong focus on rooms and guest services
• Lead, develop, and inspire the leadership team, fostering a culture of excellence, warmth, and accountability
• Manage the unique logistical and operational complexities of an island environment
• Build and maintain personalized relationships with guests, driving repeat visits and loyalty
• Support financial performance, cost management, and operational reporting to the Managing Director

WHAT YOU BRING

• Proven senior leadership experience at a luxury boutique or remote resort property, ideally as a Resort Manager, Hotel Manager, or strong number two
• A strong rooms background is essential for this role
• Experience in Caribbean, island, or remote destination hospitality is a significant advantage
• Deep understanding of Forbes 5-Star, or equivalent ultra-luxury standards
• Exceptional guest-facing skills with the ability to deliver highly personalized, instinctive service
• Comfortable navigating the operational complexities of a remote, boat-access-only environment

WHAT'S OFFERED

• Base salary of USD $140,000 - $160,000 per year
• Bonus potential of up to 40%
• Exclusive team member, family, and friends discounts at hotels and restaurants across the portfolio