Resort Housekeeping Leader: Elevate Guest Experience

Leisure Hotels LLC; United States; Presencial; USD 45.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with Employer Match

Health Insurance

Paid Time Off

Employer-Paid Life Insurance

Voluntary Life Insurance

Voluntary STD / LTD

Descripción de la vacante

Superior Shores Resort in Two Harbors, Minnesota, is seeking a Housekeeping Manager to lead our housekeeping team and ensure rooms, public areas, and resort spaces meet high cleanliness and hospitality standards. This hands-on leadership role focuses on organization, people management, and guest satisfaction.

You'll hire, train, and schedule staff, inspect areas daily, coordinate with Front Desk and leadership, and drive a culture of service excellence across the resort.

Formación

• Previous housekeeping, hotel, or resort experience.

Responsabilidades

• Lead the day-to-day operations of the Housekeeping Department.
• Hire, train, coach, and develop housekeeping team members.
• Create daily and weekly schedules based on occupancy, arrivals, departures, and business needs.
• Assign rooms and daily tasks to housekeeping team members.
• Inspect guest rooms, common areas, and other resort spaces to ensure cleanliness and presentation standards.
• Follow up on guest requests, room concerns, and housekeeping-related service issues.
• Work closely with the Front Desk and resort leadership to communicate room status, priorities, special requests, and guest needs.
• Coordinate room turns and prioritize work based on arrivals, departures, and resort occupancy.
• Maintain appropriate levels of housekeeping supplies, linens, amenities, and cleaning products.
• Monitor inventory and place orders as needed.
• Maintain proper organization of housekeeping storage areas and supply rooms.
• Ensure housekeeping equipment is properly maintained and report maintenance concerns promptly.
• Establish and maintain cleaning standards, procedures, and checklists.
• Train team members on proper cleaning procedures, safety practices, guest service, and resort standards.
• Coach employees and address performance concerns in partnership with resort leadership and Human Resources.
• Maintain compliance with company policies, OSHA requirements, and applicable health and safety standards.
• Help ensure proper handling and documentation of lost and found items.
• Respond to guest needs and resolve concerns with professionalism and care.
• Assist with deep cleaning, special projects, inspections, and other housekeeping duties as needed.
• Support seasonal staffing and help build a dependable, service-focused housekeeping team.
• Work closely with other departments to ensure the entire resort is guest-ready.
• Lead by example and be willing to jump in and help the team when needed.
• Perform other duties as needed to support the overall operation of the resort.

Conocimientos

Housekeeping experience

Leadership

Communication

Organizational skills

Descripción del empleo

Superior Shores Resort in Two Harbors, Minnesota, is seeking a Housekeeping Manager to lead our housekeeping team and ensure rooms, public areas, and resort spaces meet high cleanliness and hospitality standards. This hands-on leadership role focuses on organization, people management, and guest satisfaction.

You'll hire, train, and schedule staff, inspect areas daily, coordinate with Front Desk and leadership, and drive a culture of service excellence across the resort.