Housekeeping Manager — Lead a Guest-Ready Resort Team

Leisure Hotel; Minnesota; Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with Employer Match

Health Insurance

Paid Time Off

Life Insurance

Disability insurance

Descripción de la vacante

Superior Shores Resort in Two Harbors, Minnesota, is seeking a hands-on Housekeeping Manager to lead and elevate our housekeeping team. You will oversee daily operations, ensure guest rooms and public areas meet cleanliness and presentation standards, and work closely with Front Desk and leadership.

The ideal candidate has prior housekeeping or resort experience, strong leadership and coaching skills, and a passion for hospitality.

Formación

• Previous housekeeping, hotel, or resort experience.
• Previous supervisory or management experience preferred.
• Strong attention to detail and pride in maintaining high cleanliness standards.
• A genuine passion for hospitality and creating a great guest experience.
• Strong leadership, communication, and organizational skills.
• Ability to train, coach, motivate, and hold team members accountable.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Comfortable working hands-on alongside the housekeeping team.
• Ability to work flexible hours, including weekends and holidays during peak resort periods.

Responsabilidades

• Lead the day-to-day operations of the Housekeeping Department.
• Hire, train, coach, and develop housekeeping team members.
• Create daily and weekly schedules based on occupancy, arrivals, departures, and business needs.
• Assign rooms and daily tasks to housekeeping team members.
• Inspect guest rooms, common areas, and other resort spaces to ensure cleanliness and presentation standards are met.
• Follow up on guest requests, room concerns, and housekeeping-related service issues.
• Work closely with the Front Desk and resort leadership to communicate room status, priorities, special requests, and guest needs.
• Coordinate room turns and prioritize work based on arrivals, departures, and resort occupancy.
• Maintain appropriate levels of housekeeping supplies, linens, amenities, and cleaning products.
• Monitor inventory and place orders as needed.
• Maintain proper organization of housekeeping storage areas and supply rooms.
• Ensure housekeeping equipment is properly maintained and report maintenance concerns promptly.
• Establish and maintain cleaning standards, procedures, and checklists.
• Train team members on proper cleaning procedures, safety practices, guest service, and resort standards.
• Coach employees and address performance concerns in partnership with resort leadership and Human Resources.
• Maintain compliance with company policies, OSHA requirements, and applicable health and safety standards.
• Help ensure proper handling and documentation of lost and found items.
• Respond to guest needs and resolve concerns with professionalism and care.
• Assist with deep cleaning, special projects, inspections, and other housekeeping duties as needed.
• Support seasonal staffing and help build a dependable, service-focused housekeeping team.
• Work closely with other departments to ensure the entire resort is guest-ready.
• Lead by example and be willing to jump in and help the team when needed.
• Perform other duties as needed to support the overall operation of the resort.

Conocimientos

Leadership

Staff training

Organizational skills

Hospitality mindset

Communication

Descripción del empleo

Superior Shores Resort in Two Harbors, Minnesota, is seeking a hands-on Housekeeping Manager to lead and elevate our housekeeping team. You will oversee daily operations, ensure guest rooms and public areas meet cleanliness and presentation standards, and work closely with Front Desk and leadership.

The ideal candidate has prior housekeeping or resort experience, strong leadership and coaching skills, and a passion for hospitality.