Resort Host

Luminary Hotel & Co; United States; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision

HSA & Flexible Spending Account

401(k)

Paid Time Off

Holiday Pay

Growth & Development Opportunities

Tuition Reimbursement

Employee Travel Discounts

Free meal

Job summary

Luminary Hotel & Co is seeking an enthusiastic Front Desk Host to deliver exceptional guest experiences across Front Desk, Bell Services, and Concierge areas. You will be the first impression, guiding guests through check-in with personalized service that reflects our standards.

The role emphasizes guest confidentiality, seamless interactions, and knowledge of local attractions to create memorable stays while collaborating with hotel teams to enhance overall guest satisfaction.

Qualifications

• High School diploma or higher required.
• Hospitality experience preferred.
• Excellent customer service and communication skills.
• Ability to use tablets and iPads for check-in and information.

Responsibilities

• Assign and escort guests to rooms according to preferences and nonverbal cues.
• Assist guests to their rooms and with luggage.
• Park guests' cars and provide room quotes and upsell when possible.
• Interact with guests using personalization and guest name.
• Be knowledgeable about hotel functions, events, and local information.
• Coordinate between Front Desk and Housekeeping; verify charges and payments.

Skills

Customer service

Strong communication

Hospitality experience

Tech savvy (tablets/iPads)

Education

High School diploma

Tools

Tablets/iPads

Job description

Job Summary

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Resort Host (Front Desk Host) is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. The rooming of each guest utilizing advanced technology to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail.

What you have

• High School diploma or higher
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

What you’ll do

• Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique
• Assist guests to their rooms
• Assist with guest luggage to be taken to the rooms
• Park guest’s car
• Provide room quotes and upsell to guest when possible
• Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
• Responsible to know all functions to showcase the hotel to each guest
• Maintain guest confidentiality
• Share knowledge of events and features within the resort
• Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
• Maintain knowledge of hotel and brand rewards
• Provide local information for shopping, dining, nightlife, and recreational destinations
• Receive, store, and deliver luggage and mail
• Run errands for guests
• Make travel arrangements for guests to include sightseeing and other tours
• Assist with coordination between Housekeeping and Front Desk
• Verify charges / collect payment from guests for room stays
• Respond to guest inquiries
• Follow scheduled shifts and follow break and lunch requirements
• Report any suspicious activity or unusual items in room
• Report any irregular behavior from guests in public areas and or in room
• Ability to take initiative and handle assignments with limited supervision
• Follow all hotel policies and procedures as outlined in the team member handbook
• Maintain cleanliness and order of work area
• Complete any other duties assigned by a manager or supervisor
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend and lift, pull 25 lbs

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project. Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean. Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon. Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida. A bright future with stellar benefits awaits!

A bright future with stellar benefits awaits! We have a comprehensive and competitive benefits program:

Benefits

• Medical, Dental & Vision
• HSA & Flexible Spending Account
• Basic Life & Disability Plan
• 401(k)
• Retirement Plan
• Paid Time Off & Volunteer Time Off
• Holiday Pay
• Bereavement Leave
• Growth & Development Opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Travel Discounts for hotel team members through Marriott Explore Program
• FREE meal (full-service hotel team members only)