Resort Guest Services Coordinator

Sun Communities & Sun Outdoors; Arlington (TX); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

DailyPay

401(k) Matching

Paid Time Off

Health Insurance

Dental Plan

Vision Plan

Tuition Reimbursement

RV Site Discounts

Employee Assistance Program

Job summary

Sun Outdoors in Arlington, TX seeks a Guest Services Coordinator to handle routine office work and administrative responsibilities. You will greet guests and residents, assist with reservations, process fees in Yardi, and maintain records.

The role works closely with the RV Resort Manager to ensure smooth operations and guest satisfaction. The position requires a high school diploma, 2 years of admin experience, and strong customer service with solid computer skills.

Qualifications

• High School Diploma or GED (Required).
• 2 years in administrative experience (Required).
• 6 months in previous experience using property management and/or reservation systems (Preferred).
• 6 months in hotel or resort front desk experience (Preferred).
• Strong customer service skills.
• Excellent telephone skills.
• Good problem solving skills.
• Professional appearance.
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner.
• Must have a valid driver's license.

Responsibilities

• Greets guests and residents and relays feedback to management.
• Manage petty cash and record expenditures accurately.
• Handle general administrative tasks: phones, typing, filing, and faxing.
• Process deposits, rents, and fees in the system and issue receipts.
• Prepare and distribute resort communications and newsletters.
• Assist with guest reservations in person and by phone.
• Ensure office supplies are stocked and place orders as needed.
• Coordinate guest and resident relations events and activities.
• Assist with marketing materials preparation.
• Make collection calls for site rental payments as directed.
• Process move-ins and move-outs; maintain resort records and files.
• Enter prospect information into the reservation system and route leads to management.
• Check application status and approvals or denials.
• Review Sun Homes inventory and assist with rental listings.
• Review and code invoices; obtain manager approval.
• Other duties as assigned.
• Check guests in and out for reservations.
• Support leadership with guest feedback and petty cash maintenance.
• Maintain proper cash handling and records.

Skills

Customer service

Telephone skills

Problem solving

Professional appearance

Computer proficiency

Driver's license

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Yardi

Reservation systems

Job description

Sun Outdoors in Arlington, TX seeks a Guest Services Coordinator to handle routine office work and administrative responsibilities. You will greet guests and residents, assist with reservations, process fees in Yardi, and maintain records.

The role works closely with the RV Resort Manager to ensure smooth operations and guest satisfaction. The position requires a high school diploma, 2 years of admin experience, and strong customer service with solid computer skills.