Guest Services Coordinator

Sun Communities & Sun Outdoors; Greenfield Park (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid sick leave

Online access for personal information and paystubs

Discounts on mobile phone service and travel

DailyPay option

Access to online learning modules

Vacation RV site rent discounts

Job summary

A leading vacation resort company is seeking a Guest Services Coordinator to perform routine office and clerical responsibilities. The role involves greeting guests, managing check-ins and check-outs, and performing general administrative duties. Strong customer service and communication skills are essential. Ideal candidates will have prior administrative experience and proficiency in Microsoft Office. This position offers a dynamic work environment with numerous perks.

Qualifications

• Valid driver’s license required.
• Prior administrative experience is necessary.
• Professional appearance and strong customer service skills are essential.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle routine office work such as answering phones and filing.
• Prepare resort communications and maintain records.

Skills

Customer service skills

Telephone skills

Problem-solving skills

Microsoft Office Suite proficiency

Job description

Are you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for a Guest Services Coordinator to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!

Job Summary

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greet and establish rapport with guests. Field resort comments, suggestions, and complaints to the Resort Manager.
• Check guests in and out for their reservations.
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.
• Collect and post security deposits, rent, or funds for other services.
• Complete and maintain resort records, reports, and files.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Assist with the preparation of marketing materials.
• Other duties as assigned.

Requirements

• Valid driver’s license
• Prior administrative experience
• Strong customer service skills
• Excellent telephone skills
• Good problem-solving skills
• Professional appearance
• Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet
• RV resort office or hotel front desk experience, a plus

Perks & Benefits

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!

• Paid sick leave
• Online access to view and update personal information, review paystubs, annual W2s, and more
• Participation in company-wide SunRewards program
• Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
• Get paid daily with DailyPay
• Access to hundreds of online learning modules via Sun University
• Vacation RV site rent discounts at Sun Outdoors locations nationwide