Resort Guest Services Associate - Snowbird

Snowbird Operations LLC; Snowbird (UT); Sur place; USD 21 000 - 30 000; Temps partiel

Avantages offerts par ce poste

Ski pass benefits

Discounts at Snowbird eateries and lod

Medical and dental insurance (position

Résumé du poste

Snowbird Operations LLC is seeking Resort Guest Service Associates to work primarily in the Snowbird Center. You will help guests find the right Snowbird products, sell services, and assist at Ski Check as needed.

The role emphasizes high-energy interactions, strong communication, and problem-solving to ensure a positive guest experience across indoor and outdoor settings.

Qualifications

• Experience in guest or customer services, concierge, valet, resort sales, or similar guest-facing role preferred.
• Ability to multi-task with a kind and confident demeanor while processing requests and sales transactions.
• Strong communication and problem-resolution skills.

Responsabilités

• Identify the best Snowbird product to meet guest needs.
• Use sales software to book reservations and sell products for guests.
• Seasonally operate Ski Check when required; manage check-ins/outs and sales.
• Maintain the Mountain Center to welcome guests.
• Acknowledge and resolve guest service or safety concerns.

Connaissances

Guest service

Sales skills

Communication

Problem solving

Teamwork

Outils

RTP

Flaik

Square

Description du poste

TITLE: Resort Guest Service Associate LOCATION: Snowbird Center STATUS: Seasonal, Part-time, Hourly

Guest Service Associates work primarily inside the Mountain Center at the Snowbird Center, in a centralized space working with other department team members. GSAs may have shifts working indoors in the Mountain Center or at the Lesson Center Desk, or outdoors at Ski Check depending on business needs for the day. GSAs identify the needs of every guest and pair each with the best fitting product or service Snowbird has to offer. Associates will be trained in a variety of programs and sales software to have the ability to sell all Snowbird products from their location. As a member of the Resort Guest Services team, Guest Service Associates will also be provided with information relating to all aspects of Snowbird Ski and Summer Resort to share this knowledge with guests at every interaction. This role requires quick and effective communication and sales skills, as well as advanced problem resolution techniques.

WHAT YOU'LL DO

• Identify the best Snowbird product available to meet the needs of each guest.
• Work with a variety of sales and software programs to sell available products and book reservations/services for guests.
• Seasonally, operate Snowbird’s Ski Check by managing check ins and outs, processing product sales, and organization at the ski check sheds.
• Maintain the Mountain Center space to provide a welcoming and positive environment for every guest.
• Acknowledge and resolve any guest service or safety concerns brought to your attention.
• Provide information about Snowbird resort to guests on a constant basis, answering questions accurately and providing resources as appropriate.
• Promote Snowbird’s full range of products by encouraging guests to challenge themselves on a progressive path in a safe and exciting manner.
• Work with your Snowbird teammates in a variety of departments to ensure a seamless guest experience.
• Seasonally, maintain the Wasatch Mine daily and/or weekly.

WHAT YOU NEED TO GET THE JOB

• Strong guest service skills.
• Previous work in guest or customer services, concierge, valet, resort sales, or similar guest-facing role preferred.
• This is a high energy job with constant interactions with guests.
• Team members should be able to multi- task, maintaining a kind and confident demeanor while processing requests and sales transactions.
• Role requires the ability to solve problems that arise, without constant supervision from management team.
• Associates should be prepared to acknowledge issues and respond to guests with positive solutions.
• A willingness to quickly and efficiently pair guests with services and products to suit their needs.
• Basic computer skills and familiarity with sales platforms such as RTP, Flaik, and Square are a plus.
• Eagerness to learn new skills and embrace a constantly changing environment are encouraged.
• Strong communication skills.
• Able to lift up to 40 pounds.
• At least 18 years of age.

WORK SCHEDULE

Part-time positions available.

Daily schedule within: 8 am to 4:30 pm – winter, 10 am to 6 pm – summer. Variable hours in spring/fall. Must be available to work weekends and holidays.

WORKING CONDITIONS

May experience unusual stress from high business volumes, deadlines, continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird. Must be able to stand for long periods of time. Will be required to work outdoors involving exposure to cold, sun and other extreme weather conditions. Work is subject to frequent interruptions, making continuity and accuracy difficult. Frequent exposure to noise and high guest volume.

WHY WORK HERE

• SKI pass and comp ticket benefits.
• Discounts at Snowbird eateries, retail shops, mountain school, lodging, and daycare for employees.
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change.
• 401k Discounts with Powdr partners.
• Free transportation to work: UTA Bus and Rideshare Vans, Alta Shuttle, and Employee Blue Shuttles.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role.

We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

Snowbird is proud to be an equal-opportunity employer.

We do not stand for discrimination or harassment of any kind.

Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief.

Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

POWDR is an adventure lifestylecompanythat inspires every human being with cool experiences in awesome places.POWDR’s awesome places include Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon; SnowbirdinUtah; andSilverStar Mountain Resort in British Columbia, Canada.

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places.

Within POWDR’s portfolio are six mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, and Snowbird in Utah.

Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park and Zion Lodge located in Zion National Park, operated under a long-term concessions contract with the National Park Service.

Its Woodward brand empowers and inspires the next generation of action sports enthusiasts throughsummer camps, mountain experiences, and mountain centers, incorporating dynamic programming and innovative environments at Woodward Park City in Utah,Woodward PA in Pennsylvania,Woodward Copper in Colorado, Woodward Tahoe in California.

POWDR is headquartered in Park City, UT.

For more information, please visit our website.