Mountain School Sales Representative - Snowbird

Snowbird Operations LLC; Snowbird (UT); Vor Ort; USD 17.000 - 28.000; Vollzeit

Benefits dieser Stelle

Free ski pass

Employee discounts at Snowbird

Medical, dental, vision insurance

401(k) retirement plan

PowDR partner discounts

Shuttle transportation

Zusammenfassung

Snowbird Operations LLC is seeking a Mountain School Sales Representative to be the first point of contact for guests seeking lessons and experiences at Snowbird. You will book lessons, process payments, and support the Mountain School team with a calm, professional demeanor in a fast-paced environment.

The role requires strong memory, emotional intelligence, and the ability to work outdoors and on weekends.

Qualifikationen

• Experience in sales or customer service, ideally in snowsports or hospitality.
• Ability to convey detailed information about programs, pricing and logistics.
• Comfort using office software and point-of-sale systems.
• Willingness to work weekends and in outdoor winter conditions.
• Excellent memory and verbal clarity for fast-paced environments.

Aufgaben

• Provide accurate information about Mountain School programs and resort services.
• Greet and assist guests at sales/check-in locations during high-volume periods.
• Use POS to book lessons, issue lift tickets, and process payments.
• Coordinate lesson assignments with supervisors and instructors.
• Respond to calls, messages, and emails professionally and empathetically.
• Maintain a clean, organized workspace and support the Mountain School team.
• Balance registers and complete clerical tasks with accuracy.

Kenntnisse

Customer service

Sales experience

Emotional intelligence

Communication skills

Tools

Microsoft Office

Google Workspace

POS systems

RTP system

Flaik system

Jobbeschreibung

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full‑time, part‑time and seasonal positions.

TITLE: Mountain School Sales Representative LOCATION: Snowbird Center STATUS: Seasonal, Full‑time & Part‑time, Hourly SCHEDULE: Variable - 5-day work week (including weekends and holidays)

SUMMARY

As a Mountain School Sales Representative, you’ll be the first point of contact for guests seeking lessons and experiences at Snowbird. This role requires a balance of mental sharpness, emotional intelligence, and physical stamina. You’ll be responsible for booking lessons, processing payments, managing guest expectations, and supporting the Mountain School team—all while maintaining a calm, professional demeanor in a fast‑paced, high‑pressure environment.

WHAT YOU’LL DO

Provide accurate, timely information about Mountain School programs and resort services, requiring strong memory recall, product knowledge, and verbal clarity.

Greet and assist guests at various sales and check‑in locations, often during high‑volume periods that demand mental focus and emotional resilience.

Use point‑of‑sale systems to book lessons, issue lift tickets, and process payments requiring attention to detail, multitasking, and technical proficiency.

Coordinate with supervisors and instructors to manage lesson assignments, which involves real‑time problem‑solving and adaptability.

Respond to phone calls, voicemails, and emails with professionalism and empathy, even when handling guest complaints or complex requests.

Maintain a clean, organized, and welcoming workspace to support mental clarity and workflow efficiency.

Occasionally assist with outdoor lesson check‑ins, requiring physical readiness and weather tolerance.

Balance your register and complete clerical tasks with accuracy and consistency.

Support the Mountain School management team with additional tasks as needed.

WHAT YOU NEED TO GET THE JOB DONE

A confident, friendly, and emotionally intelligent approach to guest service, both in person and over the phone.

Ability to retain and communicate detailed information about programs, pricing, and resort logistics.

Proficiency with Microsoft Office, Google Workspace, and general office equipment.

Experience with RTP and Flaik systems is a plus.

Previous experience in sales or customer service, ideally in the snowsports or hospitality industry.

Familiarity with skiing or snowboarding is a bonus and encouraged.

Ability to prioritize tasks, stay organized, and perform under pressure in a busy, often unpredictable environment.

Willingness to work outdoors in cold, snowy conditions when needed.

Ability to stand for long periods and maintain mental focus despite frequent interruptions.

Must comply with uniform standards and scheduling requirements, including weekends and holidays.

Willingness to stay overnight at the resort, if necessary, due to weather or road closures.

WORK SCHEDULE

5‑day work week, including weekends and holidays

Typical shift: 8:00 AM - 4:30 PM

Season runs from Mid‑November to Mid‑April

Part‑time positions may be available

PHYSICAL & MENTAL WORKING CONDITIONS

Primarily an indoor, guest‑facing office environment with frequent interruptions, high noise levels, and constant multitasking.

Requires standing for extended periods, manual dexterity for computer use, and occasional outdoor work in winter conditions.

High guest volume and time‑sensitive tasks can create stressful situations—you’ll need to remain calm, focused, and solution‑oriented.

Success in this role depends on your ability to manage mental fatigue, maintain emotional balance, and deliver consistent service under pressure.

WHY WORK HERE

Free ski pass and comp ticket benefits

Employee discounts at Snowbird eateries, retail shops, lodging, daycare, and Mountain School

Medical, dental, vision, and accident insurance (based on position)

401(k) retirement plan

Discounts with Powdr partners

Free transportation via UTA Bus, Rideshare Vans, Alta Shuttles, and Employee Shuttles

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. All candidates who receive and accept employment offers must complete a background check and comply with Snowbird’s professional appearance, drug & alcohol, and employee conduct policies.

Snowbird is proud to be an equal‑opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief.

Whether you are looking for full‑time, part‑time, seasonal, multi‑seasonal or year‑round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. POWDR’s awesome places include Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon; Snowbird in Utah; and SilverStar Mountain Resort in British Columbia, Canada. POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR’s portfolio are six mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, and Snowbird in Utah. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park and Zion Lodge located in Zion National Park, operated under a long‑term concessions contract with the National Park Service. Its Woodward brand empowers and inspires the next generation of action sports enthusiasts through summer camps, mountain experiences, and mountain centers, incorporating dynamic programming and innovative environments at Woodward Park City in Utah, Woodward PA in Pennsylvania, Woodward Copper in Colorado, Woodward Tahoe in California. POWDR is headquartered in Park City, UT. For more information, please visit our website.