Graveyard Bellperson - Cliff Lodge at Snowbird

Snowbird Operations LLC; Snowbird (UT); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Ski pass

Employee discounts

401k

Free transportation to work

Job summary

Snowbird Operations LLC is seeking a part-time, seasonal Night Bell/Valet at Cliff Lodge. You will assist guests with luggage, shuttle guests, park and retrieve vehicles, and help with bell desk tasks. Overnight shifts 11 PM–7 AM, with some snow removal duties and occasional shuttling to Salt Lake Valley.

21+ with a valid driver’s license and clean MVR required. We value guest service excellence and a professional demeanor in all interactions.

Qualifications

• High school diploma or equivalent required.
• Must be at least 21 years of age with a valid driver’s license.
• Must have a clean driving record (MVR).

Responsibilities

• Escort incoming hotel guests to rooms and assist with luggage.
• Provide valet service by parking and retrieving vehicles and directing traffic.
• Answer the telephone and record service notes for check-in/check-out.
• Maintain bell desk logs and ensure luggage safety and proper handling.
• Snow removal and salting of walkways and parking areas; assist with lot clearings as needed.
• Occasionally shuttle to Salt Lake Valley as required.

Skills

Customer service

Communication

Attention to detail

Safety awareness

Education

High School Diploma

Job description

Title: Graveyard Bell/Valet

Location: Cliff Lodge at Snowbird

Status: Part-time, Seasonal

Schedule: Overnight shifts Must be 21+ with a valid driver’s license and a clean driving record. Specific Shifts: Must be available any day of the week, flexible schedule between 11 PM – 7 AM. Full-time 4 days a week.

Summary

As a Night Bell/Valet under the direction of Bell Captain you will assist guests with luggage and transportation needs, monitor bell storage, shuttle guests around resort in company vehicles, park and retrieve guests’ vehicles, answers guests’ questions, and directs traffic.

What you'll do

• Escort incoming hotel guests to rooms and assist with luggage.
• Ensure that luggage is safe and not left unattended.
• Ensure that luggage is placed in the cart properly and handled with care.
• Deliver luggage to guestrooms within 15 minutes of guest arrival.
• Arrive to the guestroom to collect luggage within 8 minutes of the guest’s call when the guest is departing.
• Understand and adhere to procedure of master key usage.
• Be visible and available in the lobby to assist guests when required.
• Ensure guest name usage whenever possible.
• Maintain eye contact with guests.
• Assist in keeping the work area neat and clean.
• Provide valet service for guests by parking and retrieving vehicles and directing traffic.
• Answer the telephone within 4 rings with a clear and audible greeting and close the conversation with a pleasant final remark.
• Keep a record of calls for service (check-in, check-out, miscellaneous).
• Assist in accurate maintenance of bell desk log sheets.
• Consistently demonstrate personal guest service excellence.Be an ambassador for the hotel when in contact with guests.
• Maintain a high level of professionalism in all aspects of job performance.
• Snow Removal - Responsible for shoveling snow and salting walkways and parking areas.Assisting with lot clearings as necessary.
• Shuttle Runs Travel: Occasional trips to Salt Lake Valley.

What you need to get the job done

• High School Diploma or equivalent required.
• 1-2 years of job-specific work experience with demonstrated competence.
• Must be at least 21 years of age.
• Valid Driver License w/ Clean Motor Vehicle Record (MVR).
• Able to read, write, and communicate through speech.
• Able to use arithmetic with accuracy in counting, adding, subtracting, multiplying, and dividing.
• Must be reliable, mature and able to work with minimal supervision.
• Requires some exercise of judgment within policy guidelines and without supervisory approval.
• Requires some problem solving and initiation of activities within job description and responsibility limitations.
• Requires a strong understanding of other Snowbird operations.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

Work Schedule

• Specific Shifts:Must be available any day of the week, flexible schedule between 11 PM – 7 AM.
• Full-time 4 days a week.

Working Conditions

Must be prepared to stay overnight, if necessary, during occasional times of road closures. May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird. Must be able to lift 75 lbs. Must be able to stand for long periods of time. Must demonstrate the ability to bend, kneel, handle, reach, grasp and perform repetitive motions. Must possess the ability to work fast and efficiently under pressure. Work is outdoors and requires constant exposure to cold and other extreme weather conditions. Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise. May experience some stress due to periodic guest relations, also during high-occupancy periods. Position requires an outgoing and friendly personality. Must have the ability to work in a flexible and high-volume environment. Needs the ability to make decisions quickly on guest and employee issues.

Why work here

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• 401k
• Discounts with Powdr partners
• Free transportation to work: UTA Buss and Rideshare Vans, Canyon Transportation vans and Employee Blue Shuttles

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies. Snowbird is proud to be an equal‑opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full‑time, part‑time, seasonal, multi‑seasonal or year‑round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

POWDR is an adventure lifestylecompanythat inspires every human being with cool experiences in awesome places.POWDR’s awesome places include Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon; SnowbirdinUtah; andSilverStar Mountain Resort in British Columbia, Canada. POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR’s portfolio are six mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, and Snowbird in Utah. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park and Zion Lodge located in Zion National Park, operated under a long-term concessions contract with the National Park Service. Its Woodward brand empowers and inspires the next generation of action sports enthusiasts throughsummer camps, mountain experiences, and mountain centers, incorporating dynamic programming and innovative environments at Woodward Park City in Utah,Woodward PA in Pennsylvania,Woodward Copper in Colorado, Woodward Tahoe in California. POWDR is headquartered in Park City, UT.