Resort Gift Shop Associate — Elevate Guest Experience

EOS Hospitality VT Employee LLC; Manchester (VT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Resort discount

Spa discount

Wellness benefits

Paid time off

401(k) with company match

Employee recognition programs

Career growth

Job summary

The Equinox Golf Resort & Spa in Manchester, Vermont is seeking a friendly Retail Associate to welcome guests and provide exceptional service. You will learn the resort’s merchandise, assist guests with purchases, exchanges, and special orders, and help maintain appealing displays.

Join a luxury team focused on guest satisfaction, seasonal merchandising, and collaborative effort with spa and guest services.

Qualifications

• Previous retail, hospitality, spa, or luxury service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to build rapport and create meaningful guest interactions.
• Professional appearance and demeanor consistent with a resort environment.
• Strong attention to detail and organizational skills.
• Comfortable working independently and as part of a team.
• Basic computer and point-of-sale system experience preferred.
• Ability to stand frequently for extended periods of time and lift up to 25 pounds.
• Must be 18 years or older.

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Develop strong knowledge of retail merchandise, spa products, wellness offerings, apparel, and resort-branded items.
• Assist guests with purchases, exchanges, and special orders.
• Support promotional events, seasonal merchandising initiatives, and retail sales goals.
• Knowledgeable of all Resort events, offerings and activities.
• Knowledgeable of all town and surrounding area special events and activities.
• Follow accurately all cash handling, security, and operational procedures.
• Accurately process transactions through the point-of-sale system.
• Maintain attractive product displays and merchandising standards.
• Monitor inventory levels, assist with stock replenishment and assist with inventory counts.
• Ensure the retail space remains clean, organized, and visually appealing at all times including dusting, vacuuming and trash removal.
• Collaborate with spa, guest services, and resort teams to enhance the overall guest experience.
• Stay informed about new products, trends, and resort offerings.

Skills

Excellent communication

Interpersonal skills

Professional appearance

Attention to detail

Team player

POS experience

Cash handling

Job description

The Equinox Golf Resort & Spa in Manchester, Vermont is seeking a friendly Retail Associate to welcome guests and provide exceptional service. You will learn the resort’s merchandise, assist guests with purchases, exchanges, and special orders, and help maintain appealing displays.

Join a luxury team focused on guest satisfaction, seasonal merchandising, and collaborative effort with spa and guest services.