Resort General Manager: Lead Guest Experience & Team

The Coeur d'Alene Golf and Spa Resort; Coeur d'Alene (ID); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

PTO

Relocation assistance

Job summary

The Coeur d'Alene Resort is seeking a General Manager who drives guest experience, leads a high-performing team, and manages P&L with a focus on service excellence across the resort’s dining outlets.

You’ll read a room, coach staff through busy shifts, and ensure standards and compliance while partnering with culinary, banquets, front desk and other departments to deliver a seamless guest experience.

Qualifications

• Must have 2+ years leading a full-service restaurant, bar, or hotel outlet with P&L ownership.
• Demonstrated results in guest satisfaction and team retention.
• Working knowledge of POS, scheduling, and inventory systems.
• Food handler and alcohol server certification helpful but training available for the right person.
• Availability for nights, weekends, and holidays in a seasonal resort market.

Responsibilities

• Own the guest experience from start to finish and recover when issues arise.
• Build and maintain a strong team through hiring, training, scheduling, and development.
• Manage the financials: budget, labor vs. volume, and explain variances in P&L with action plans.

Skills

Staff leadership

Guest experience

P&L ownership

Scheduling

Inventory control

Education

Food handler certification

Alcohol server certification

Tools

POS systems

Scheduling systems

Inventory systems

Job description

The Coeur d'Alene Resort is seeking a General Manager who drives guest experience, leads a high-performing team, and manages P&L with a focus on service excellence across the resort’s dining outlets.

You’ll read a room, coach staff through busy shifts, and ensure standards and compliance while partnering with culinary, banquets, front desk and other departments to deliver a seamless guest experience.