Resort General Manager: Guest Experience Leader

Coeur d'Alene Resort; Coeur d'Alene (ID); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary plus bonus

Medical, dental, vision, 401(k) with 4

Resort perks: golf, spa, dining, andl

Relocation assistance for the rightc

Job summary

The Coeur d'Alene Resort is seeking a General Manager to own the guest experience and P&L, leading staffing and standards for our lakeside property. You’ll be on the floor during key moments, setting the tone for service across multiple outlets and departments.

You’ll read situations, coach staff, forecast demand, and drive retention in a seasonal resort market. A hospitality-minded, patient leader who values work-life balance fits here.

Qualifications

• 2+ years leading a full-service restaurant, bar, or hotel outlet with P&L ownership.
• Demonstrated results in guest satisfaction scores and team retention.
• Working knowledge of POS, scheduling, and inventory systems.
• Food handler and alcohol server certification helpful, but training can be provided.
• Availability for nights, weekends, and holidays in a seasonal resort market.

Responsibilities

• Own the guest experience from greeting to departure, read a room, and resolve issues before they’re noticed.
• Build and maintain a team through hiring, training, scheduling, and development of hourly staff and leaders.
• Manage the financials: hit a budget, control costs, read a P&L, forecast weekly and manage inventory.
• Ensure sanitation, alcohol service, safety, and service standards across the property.
• Partner with culinary, banquets, front desk, and other departments to deliver a cohesive guest experience.

Skills

Leadership

Guest satisfaction

Team retention

Scheduling

Budget basics

Education

Food handler / alcohol server certification

Tools

POS systems

Scheduling software

Inventory systems

Job description

The Coeur d'Alene Resort is seeking a General Manager to own the guest experience and P&L, leading staffing and standards for our lakeside property. You’ll be on the floor during key moments, setting the tone for service across multiple outlets and departments.

You’ll read situations, coach staff, forecast demand, and drive retention in a seasonal resort market. A hospitality-minded, patient leader who values work-life balance fits here.