General Manager- Restaurant

The Coeur d'Alene Golf and Spa Resort; Coeur d'Alene (ID); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

PTO

Relocation assistance

Job summary

The Coeur d'Alene Resort is seeking a General Manager who drives guest experience, leads a high-performing team, and manages P&L with a focus on service excellence across the resort’s dining outlets.

You’ll read a room, coach staff through busy shifts, and ensure standards and compliance while partnering with culinary, banquets, front desk and other departments to deliver a seamless guest experience.

Qualifications

• Must have 2+ years leading a full-service restaurant, bar, or hotel outlet with P&L ownership.
• Demonstrated results in guest satisfaction and team retention.
• Working knowledge of POS, scheduling, and inventory systems.
• Food handler and alcohol server certification helpful but training available for the right person.
• Availability for nights, weekends, and holidays in a seasonal resort market.

Responsibilities

• Own the guest experience from start to finish and recover when issues arise.
• Build and maintain a strong team through hiring, training, scheduling, and development.
• Manage the financials: budget, labor vs. volume, and explain variances in P&L with action plans.

Skills

Staff leadership

Guest experience

P&L ownership

Scheduling

Inventory control

Education

Food handler certification

Alcohol server certification

Tools

POS systems

Scheduling systems

Inventory systems

Job description

Restaurant General Manager | The Coeur d'Alene Resort

The Coeur d'Alene Resort has been the heart of this town for decades — a lakeside property with a golf course famous for its floating green, a spa, and a collection of restaurants and bars that serve everyone from a couple celebrating fifty years to a family in flip-flops who just got off a boat. We're hiring a General Manager who understands that all of those guests deserve the same standard of care.

What the job actually is

You own the four walls. Service, staffing, standards, and the P&L. You are on the floor at the moments that matter — the 6:45 crunch, the party of twelve that shows up as eleven, the Saturday in July when the whole town is here. You set the tone by how you handle those moments, because your team is watching you more closely than they're watching any handbook.

You'll be responsible for:

• The guest experience, start to finish — greeting to goodbye, and the recovery when something goes sideways. You read a room. You notice the table that's gone quiet. You fix things before a guest has to ask twice.
• Building and keeping a team — hiring, training, scheduling, and developing hourly staff and assistant managers into people who want to stay. Retention is a real number we care about, and it starts with how people are treated on their first week.
• The financials — building and hitting a budget, managing food and beverage cost, controlling labor against volume, and reading a P&L well enough to explain a variance and do something about it. Weekly forecasting, inventory discipline, and clean par levels are part of the rhythm.
• Standards and compliance — sanitation, alcohol service, safety, and the resort's service standards, held consistently whether or not anyone is looking.
• Partnering across the property — with the culinary team, banquets, front desk, and the rest of F&B, because a resort guest doesn't see departments, they see one experience.

Who we're looking for

A hospitality person, not just an operations person. You get genuine satisfaction out of making someone's night. It's not a performance for you.

A patient, empathetic leader. Restaurants are full of people having a hard day — staff and guests both. The GMs who last here are the ones who can coach a struggling server instead of writing them off, stay calm when the kitchen is buried, and give the same grace on the fourth conversation as the first. Steadiness is the whole job on a bad night.

Someone comfortable with numbers. You don't need to be an accountant. You do need to look at a weekly P&L, know what's off, and have a plan by Monday.

Someone who wants a life outside of work, too. Coeur d'Alene is a genuinely great place to live — the lake, Silver Mountain and Schweitzer within driving distance, trails out the back door, and a real four-season year. This is a career move that also happens to be a quality-of-life move.

Qualifications

• 2+ years leading a full-service restaurant, bar, or hotel outlet, including P&L ownership
• Demonstrated results in guest satisfaction scores and team retention
• Working knowledge of POS, scheduling, and inventory systems [name yours]
• Food handler and alcohol server certification helpful but we can train the right person
• Availability for nights, weekends, and holidays — hospitality hours in a seasonal resort market

What we offer

• Competitive base salary plus bonus
• Medical, dental, vision, 401(k) with match, PTO
• Relocation assistance for the right candidate

The Coeur d'Alene Resort is an equal opportunity employer.