Resort Front Desk & Guest Experience — Free Park Access

Loews Hotels & Co; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Job summary

Loews Hotels & Co at Universal Orlando is seeking friendly front desk team members to welcome guests and ensure a seamless check-in experience. You will handle registrations, collect payments, and provide outstanding guest service in a fast-paced resort environment.

We value authentic hospitality, teamwork, and a flexible schedule that includes days, nights, weekends and holidays. Training and development help you grow, while a focus on guest satisfaction drives daily purpose.

Qualifications

• Experience in hospitality or related industry preferred.
• Ability to learn Property Management Systems.
• Familiarity with Opera and HOTSOS preferred.
• Strong English communication with guests and team.
• Flexible schedule including days, nights, weekends, holidays.
• Prolonged standing and use of computer/phone systems.

Responsibilities

• Welcomes and registers guests in a friendly, professional manner.
• Obtains credit and payment information from guests.
• Performs check-out and cash handling per procedures.
• Other duties as assigned.

Skills

Hospitality experience

English communication

Customer service

PMS familiarity

Tools

Opera

HOTSOS

PMS

Job description

Loews Hotels & Co at Universal Orlando is seeking friendly front desk team members to welcome guests and ensure a seamless check-in experience. You will handle registrations, collect payments, and provide outstanding guest service in a fast-paced resort environment.

We value authentic hospitality, teamwork, and a flexible schedule that includes days, nights, weekends and holidays. Training and development help you grow, while a focus on guest satisfaction drives daily purpose.