Resort Front Desk Agent - Loews Hotels Universal Orlando

Loews Hotels & Co; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Job summary

Loews Hotels & Co at Universal Orlando is seeking friendly front desk team members to welcome guests and ensure a seamless check-in experience. You will handle registrations, collect payments, and provide outstanding guest service in a fast-paced resort environment.

We value authentic hospitality, teamwork, and a flexible schedule that includes days, nights, weekends and holidays. Training and development help you grow, while a focus on guest satisfaction drives daily purpose.

Qualifications

• Experience in hospitality or related industry preferred.
• Ability to learn Property Management Systems.
• Familiarity with Opera and HOTSOS preferred.
• Strong English communication with guests and team.
• Flexible schedule including days, nights, weekends, holidays.
• Prolonged standing and use of computer/phone systems.

Responsibilities

• Welcomes and registers guests in a friendly, professional manner.
• Obtains credit and payment information from guests.
• Performs check-out and cash handling per procedures.
• Other duties as assigned.

Skills

Hospitality experience

English communication

Customer service

PMS familiarity

Tools

Opera

HOTSOS

PMS

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Qualifications

• Minimum of one year of experience in hospitality or relevant industry preferred.
• Intermediate computer skills and ability to learn Property Management Systems required.
• Familiarity with Opera and HOTSOS is preferred.
• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
• Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.
• Position requires prolonged periods of standing while using hands, fingers, vision, and hearing to successfully operate computer and phone systems.

Responsibilities

• Welcomes and registers guests in an outstandingly friendly, professional, efficient manner.
• Obtains necessary credit and payment information from guests.
• Perform check-out and cash handling activities in accordance with cash handling procedures.
• Other duties as assigned.