Resort Facilities & Guest Experience Manager

Palmetto Dunes Oceanfront Resort; Hilton Head Island (SC); On-site; USD 80,000 - 110,000; Full time

Job summary

Palmetto Dunes Oceanfront Resort is seeking a Service Manager to lead maintenance, housekeeping, inspections, and related budgets across resort rental units. You will coordinate repairs, supervise staff, and ensure units are prepared for guest arrivals while upholding the property's service standards.

The role requires strong organizational skills, effective communication with guests and owners, and the ability to manage multiple priorities, vendor relations, and safety compliance.

Qualifications

• Well organized, detail‑oriented, and able to manage multiple priorities and deadlines.
• Strong oral and written communication with guests, owners, employees, contractors, and vendors.
• Demonstrated leadership and personnel management, sound judgment, and problem solving.
• Working knowledge of housekeeping standards, guest service, general maintenance, and resort operations.
• Proficient computer skills, including maintaining electronic work orders and records; basic Excel and IT knowledge.
• Ability to support a positive guest experience and maintain professional relationships.
• Must be able to pass a thorough background check.
• Two+ years in maintenance-related field; resort housekeeping/front office experience preferred; IT skills including Excel are required.

Responsibilities

• Maintain cleanliness, quality, integrity, and proper working order of rental units.
• Coordinate housekeeping and maintenance to address unit issues promptly.
• Perform inspections and coordinate repairs, improvements, and follow‑up.
• Carry out basic maintenance and minor repairs (plumbing/electrical) as needed.
• Address guest stay issues promptly and coordinate service providers when necessary.
• Oversee special projects, renovations, and upgrades as directed.

Skills

Well organized

Communication skills

Leadership / people management

Housekeeping standards knowledge

IT skills / electronic work orders

Guest experience focus

Background check ready

Tools

Microsoft Excel

Job description

Palmetto Dunes Oceanfront Resort is seeking a Service Manager to lead maintenance, housekeeping, inspections, and related budgets across resort rental units. You will coordinate repairs, supervise staff, and ensure units are prepared for guest arrivals while upholding the property's service standards.

The role requires strong organizational skills, effective communication with guests and owners, and the ability to manage multiple priorities, vendor relations, and safety compliance.