Resort Experience Associate-Signature Collection

Holiday Inn Club Vacations Incorporated; Galveston (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401k

Insurance

Paid Time Off

Tuition Assistance

Room Discounts Worldwide

ClubGo Membership (Free Vacations) & 1

Job summary

Holiday Inn Club Vacations Incorporated is seeking a Resort Experience Associate for the Signature Collection in Seaside Resort, Galveston, TX. The role focuses on delivering an exceptional guest and owner experience, including warming and plating food items and preparing beverages, while maintaining a warm, welcoming service attitude.

Responsibilities include assisting guests/owners, ensuring high service standards, and collaborating with resort outlets.

Qualifications

• GED or high school equivalent.
• Must have a strong knowledge of the Resort amenities and activities that occur.
• Ability to be self-directed with attention to details.
• Must possess the ability to provide a high level of service consistently.
• Ability to work as part of a team and individually on occasion.

Responsibilities

• Provide exceptional service to Signature Collection guests by warming and plating food items and preparing a variety of mixed beverages.
• Demonstrates a high level of service.
• Cleaning
• Confirmation and delivery of services and/or products.
• Stocking
• Partner with resort outlets to assist the guests/owners.

Skills

Guest service

Attention to detail

Teamwork

PMS system knowledge

Self-directed

Stress management

Hospitality experience

Education

GED or high school diploma

Tools

PMS system

Job description

Resort Experience Associate-Signature Collection

Job Category: Resort Operations

Requisition Number: RESOR022157

• Posted : September 25, 2026
• Full-Time

Locations

Showing 1 location

Seaside Resort
Galveston, TX 77554, USA

Description

Benefits Available After 90 Days:

• 401k Retirement
• Insurance
• Paid Time Off
• TuitionAssistance
• Room DiscountsWorldwide
• ClubGo Membership (Free Vacations) & Much More

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
This Concierge is responsible for delivering an exceptional guest and owner experience and is empowered to address a wide range of guest needs and challenges. The role requires consistently meeting or exceeding service expectations while maintaining a positive, friendly, and welcoming "at your service" environment each day. Additionally, this individual will support Signature Collection guests by warming and plating food items and preparing a variety of mixed beverages. The Concierge is expected to acknowledge every guest with a warm smile and greeting, following established service guidelines to ensure a memorable and elevated experience.

ESSENTIAL DUTIES AND TASKS:

• Provide exceptional service to Signature Collection guests by warming and plating food items and preparing a variety of mixed beverages.
• Demonstrates a high level of service.
• Cleaning
• Confirmation and delivery of services and/or products.
• Stocking
• Partner with resort outlets to assist the guests/owners.

EDUCATION and/or EXPERIENCE

• GED or high school equivalent

QUALIFICATIONS

• Must have a strong knowledge of the Resort amenities and activities that occur.
• Ability to be self-directed with attention to details.
• Must possess the ability to provide a high level of service consistently.
• Ability to work as part of a team and individually on occasion.
• Ability to follow prescribed procedures and guidelines in accomplishing tasks as described above.
• Has worked in a fast pace and moderate to high stressful environment.
• Must have knowledge / understanding of current PMS system.
• Must be at least 18 years of age or older.

#INDRO1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.