Resort Dispatcher - Flex 9–11 mo, On-Mountain Housing

Snowshoe Mountain; Snowshoe (WV); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Free skiing & discounts

401k

Discounted lift tickets

Food & beverage discounts

Pro deals from brands

Job summary

Snowshoe Mountain is seeking a Flex Year Round Dispatch position in Snowshoe, WV. You will support resort operations, answer calls, and coordinate urgent communications while maintaining confidentiality and accuracy in records.

You’ll work 9–11 months per year, with shifts including early mornings, evenings, weekends, and holidays. On-mountain housing and employee perks help balance work and recreation, with skiing, discounts, and retirement benefits.

Qualifications

• Requires basic computer skills and multitasking.
• Experience with radio/communications is a plus.
• Willingness to work rotating shifts including early mornings, evenings, weekends and holidays.

Responsibilities

• Answer and direct phone calls; maintain up-to-date contact directories
• Dispatch emergency situations to appropriate departments promptly
• Maintain current knowledge of resort operations; communicate professionally via radio and phone
• Keep accurate records of radio units, phone systems, and resort personnel
• Assist departments by paging or radioing staff as needed; ensure confidentiality of all information
• Monitor weather alerts via online tools and Thor-Guard system; communicate updates
• Log phone issues and report to IT help desk
• Maintain accurate database forms and system entries
• Operate and monitor CCTV systems; report suspicious activity
• Secure the Dispatch Office and monitor alarm/access control systems
• Attend training sessions to stay current on protocols and technology
• Comply with all regulations and uphold resort standards
• Support team operations and assist with additional tasks as needed

Skills

Intermediate computer knowledge

Education

High School Diploma or GED

Job description

Snowshoe Mountain is seeking a Flex Year Round Dispatch position in Snowshoe, WV. You will support resort operations, answer calls, and coordinate urgent communications while maintaining confidentiality and accuracy in records.

You’ll work 9–11 months per year, with shifts including early mornings, evenings, weekends, and holidays. On-mountain housing and employee perks help balance work and recreation, with skiing, discounts, and retirement benefits.