Resort Cocktail Server - World-Class Guest Service

San Manuel Band of Mission Indians; Las Vegas (NV); On-site; USD 25,000 - 36,000; Full time

Job summary

The Palms in Las Vegas is seeking a Cocktail Server to greet guests, take orders, and serve cocktails quickly and accurately while delivering outstanding service. You will maintain station cleanliness and assist with restocking and area upkeep.

Responsibilities include handling cash, operating POS devices, and ensuring health and safety compliance. The role requires flexibility for varied shifts including weekends and holidays.

Qualifications

• High School Diploma or equivalent.
• Six months of experience in a high-volume customer service establishment.
• One year previous experience working in a similar resort setting.
• Bilingual, English as the primary or secondary language.
• Knowledge of beverages on menu including wine and champagne by the glass; major wines, designated glassware, terminology, and garnishes.
• Knowledge of health, safety and sanitation regulations and procedures.
• Knowledge of various POS devices.

Responsibilities

• Completes tasks such as folding/stacking cocktail napkins; stocking straws, picks, and matches; lining cocktail trays; stocking glassware; restocking supply cabinet; inspecting cleanliness and condition of assigned station and service areas and rectifying any deficiencies.
• Completes opening and closing duties, which includes: properly storing all reusable goods, removing all items from tables, placing clean items in designated areas, wiping clean all surfaces, restocking supply cabinet, and securing all storage areas.
• Follows all proper comp procedures.
• Takes orders, and serves food and drinks efficiently and accurately in work area as applicable.
• Collects money, while following all proper cash handling and comp procedures.
• Places orders, and garnishes and serves cocktails to guests.
• Keeps tables, slot banks, and work areas neat and orderly by removing glassware, dishware, ashtrays, and or other items no longer in use.
• Promotes and maintains the highest level of service to all guests while staying alert to their needs and responds effectively to guest inquiries.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
• Performs other duties as assigned

Skills

Customer service

Bilingual

Interpersonal skills

Beverage knowledge

Shift flexibility

Education

High school diploma

Tools

POS devices

Job description

The Palms in Las Vegas is seeking a Cocktail Server to greet guests, take orders, and serve cocktails quickly and accurately while delivering outstanding service. You will maintain station cleanliness and assist with restocking and area upkeep.

Responsibilities include handling cash, operating POS devices, and ensuring health and safety compliance. The role requires flexibility for varied shifts including weekends and holidays.