Resort Club Operations Supervisor

Great River Resort & Casino

Burlington (IA)

On-site

USD 40,000 - 65,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Great River Resort & Casino in Burlington, IA is seeking an Assistant to the Player Services Manager to oversee the Resort Club's daily operations and guest experience.

The ideal candidate has 1–3 years in customer service/sales, a Bachelor’s in Marketing/Management (or related), proficiency in Excel/Word/Outlook, and a proven ability to lead a team, schedule staff, and handle confidential data while ensuring compliance with IRGC rules.

Qualifications

Bachelor's degree in Marketing, Management, PR, or related field.
1–3 years' direct customer service, sales, and supervisory experience.
Previous casino work experience is a plus.
Proficient in Excel, Word, Outlook.
Excellent verbal and written communication skills.
Ability to multi-task and meet deadlines.

Responsibilities

Oversee Resort Club operations and staff scheduling.
Greet guests and ensure exceptional service.
Maintain database integrity and confidential information.
Train and supervise Resort Club and VIP staff.
Assist in hiring and promotions planning.
Ensure compliance with company rules and IRGC guidelines.

Skills

Customer service

Communication

Team leadership

Organization

Multitasking

Interpersonal skills

Education

Bachelor's degree in Marketing/Management/Public Relations or related field

1–3 years customer service/sales/public relations and supervisory experience

Previous casino work experience a plus

Tools

Excel

Word

Outlook

Casino management system knowledge

Job description

Great River Resort & Casino in Burlington, IA is seeking an Assistant to the Player Services Manager to oversee the Resort Club's daily operations and guest experience.

Get your free, confidential resume review.

or drag and drop your file here.