Resort Club Host

Riverside Casino & Golf Resort; Iowa; On-site; USD 19,000 - 27,000; Part time

Job summary

Riverside Casino & Golf Resort is seeking a part-time Resort Club Host in Iowa to greet guests, enroll members in the Resort Club, and manage accounts in KCMS. You will promote events, explain promotions, and maintain data integrity with a focus on guest satisfaction.

The role requires excellent interpersonal and communication skills, basic computer skills, and at least one year of customer service experience. IRGC Class C license is required upon hire.

Qualifications

• High School Diploma or GED required.
• Basic computer skills required.
• Excellent interpersonal and communication skills required.
• Must demonstrate customer service experience and obtain IRGC Class C license.

Responsibilities

• Greet guests at the club desk and enroll them in Resort Club membership.
• Create customer club accounts in KCMS and maintain data integrity.
• Develop relationships to ensure guest satisfaction and explain promotions.
• Promote facilities and events to guests and explain rules.

Skills

Interpersonal skills

Communication skills

Computer skills

Customer service

IRGC Class C license

Education

High School Diploma or GED

Job description

The Resort Club Host is responsible for enrolling guests in the Resort Club membership to accumulate points and rewards. This position also facilitates entertainment for guests by promoting events and company programs.

Essential Functions

• Greet all guests immediately upon arrival at the club desk.
• Create customer club accounts in the casino data management system (KCMS).
• Ensure database integrity with accurate data input and customer information
• Develops relationships with customers to ensure guest satisfaction.
• Provide company policy, program, and promotion rules to all patrons.
• Promote company facilities and events, such as the Gift Shop, Boutique, food outlets and ticket sales.
• Maintains a professional working relationship with other Resort Club hosts and supervisors.
• Read, understand, and accurately explain all marketing programs and promotions to internal and external guests.
• Maintain confidentiality of all data, including customer and company records.
• Complies with all IRGC regulations and any local, state or federal guidelines.
• Up to 100% Standing.

Required

• High School Diploma or GED equivalent.
• Basic computer skills.
• Must demonstrate excellent interpersonal and communication skills.
• Must be able to obtain IRGC Class C license.
• 1 year customer service experience.

Schedule

Part time to include: Days, Evenings, Weekends & Holidays

$16.50/hr (including premium pay) and 40 hours of Paid Time Off upon hire

Riverside Casino & Golf Resort ® is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.