Resort Club Level Concierge (Fairmont Gold)

Fairmont Scottsdale Princess; Scottsdale (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs via Academies

Career development opportunities

Medical and dental benefits

401K, direct deposit, etc.

Job summary

Fairmont Scottsdale Princess is seeking a Resort Club Level Concierge for Fairmont Gold to provide personalized guest service and insider knowledge of the area’s top attractions. Reporting to the Fairmont Gold Manager, you will deliver professional, engaging service and help guests arrange arrival and departure matters.

You will assist during lounge hours, build strong guest relationships, and collaborate with partners across the Fairmont family to ensure a memorable stay for Gold guests.

Qualifications

• Experience in customer service or hospitality preferred.
• Microsoft Windows proficiency required.
• Professional presentation and strong communication skills expected.
• Ability to work under pressure and in a fast-paced environment.

Responsibilities

• Provide professional, friendly, and engaging service to guests.
• Offer concierge information on local attractions, restaurants, theaters, events, tickets, and services.
• Assist with arrival and departure for Fairmont Gold guests.
• Support lounge operations during food and beverage periods.
• Develop guest relationships and liaise with partners across Fairmont Gold and hotels.

Skills

Guest service

Communication skills

Problem solving

Teamwork

Under pressure

Professional presentation

Education

College/University degree (asset)

Tools

Microsoft Windows

Job description

At Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As a Resort Club Level Concierge for Fairmont Gold, you will have the opportunity to showcase not only your passion for personalized guest service, but also for the very best attractions, events and venues your community has to offer!

• Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service
• Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
• Provide arrival and departure assistance for all Fairmont Gold guests.
• Cater to guests during food and beverage periods within Fairmont Gold lounge.
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resort
• Assist guests regarding hotel facilities in an informative and helpful way
• Address guest concerns and react quickly, logging and notifying proper departments
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

• Previous Property Management System experience preferred
• Previous customer service related experience preferred
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

#LI-JH1

Company Description

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role.

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!