Assistant Activities Manager

Hotel Leveque; Wisconsin; Presencial; USD 42 000 - 68 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discounts

Free meals

On-the-job training

Medical, dental, life insurance

401K

Resumo da oferta

The Abbey Resort in Lake Geneva, WI is seeking an Assistant Activities Manager to support daily recreation operations and guest experiences. You will supervise Activities Attendants, coordinate childrens' programs, adult activities, and events, and ensure satisfaction across pools, theater, arcade, and other spaces.

Strong leadership and communication are essential to deliver memorable guest experiences. Experience in recreation or hospitality is preferred; high school diploma or GED required,

Qualificações

• Prior recreational and/or hospitality experience preferred.
• High school diploma or GED; two years college preferred.
• One year supervisory experience.
• Strong leadership and communication skills.
• First Aid/CPR certification preferred.
• Must be able to write, speak, and read English.
• Must possess basic computer skills.

Responsabilidades

• Oversee day-to-day operations of all recreation areas (pools, theater, arcade, Rainbow Point, etc.).
• Provide direct supervision of Activities Attendants and staff; manage staffing schedules.
• Ensure facilities and equipment are clean, safe, and in proper working order.
• Lead childrens' and adult programs, holiday events, and group activities as needed.
• Coordinate weekly and seasonal activity calendars; communicate with resort departments.

Conhecimentos

Supervisory experience

Leadership skills

Customer service

Communication skills

First Aid/CPR

English proficient

Computer skills

Formação académica

High school diploma or GED

Two years college preferred

Descrição da oferta de emprego

Assistant Activities Manager at The Abbey Resort

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.

BASIC FUNCTION: The Assistant Activities Manager supports the Activities Manager in the daily management and execution of the resort's recreation and activities operations. This position provides direct supervision of activities staff and ensures the successful implementation of childrens' programs, adult activities, special events, and group programming.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• Prior recreational and/or hospitality experience preferred
• High school/GED or equivalent experience
• Two years college education preferred
• One year supervisory experience
• Strong leadership skills
• Strong knowledge of bikes, childrens' activities programs, ice rinks, and event/program planning
• First Aid & CPR Certification preferred
• High school/GED or equivalent experience
• Must be able to write, speak, and read English
• Must possess basic computer skills
• Must be able to respond to guest requests quickly and efficiently
• Requires good communication skills, both verbal and written

ESSENTIAL FUNCTIONS:

• Oversee day-to-day operations of all recreation areas including swimming pools (indoor & outdoor), Immersion Theater, Arcade, Rainbow Point, and other designated activity areas
• Ensure all recreation facilities and equipment are clean, safe, and in proper working order
• Enforce all pool rules and safety policies
• Maintain active presence throughout the recreation areas to monitor guest satisfaction and staff performance
• Manage hotel pool operations and department functions in the Manager's absence
• Provide direct supervision of Activities Attendants and recreation staff
• Assist with staffing schedules and daily labor adjustments based on business levels
• Coach, mentor, and support staff to ensure high service standards
• Assist the Manager in keeping an inventory of supplies, including pool towels
• Assist the Manager in ordering supplies, reconciling the department's checkbook, and uploading invoices for payment
• Monitor staff performance, appearance, attendance, and conduct; report concerns to the Manager
• Support onboarding and departmental training initiatives
• Ensure all staff adhere to resort policies, procedures, and safety standards
• Lead, prepare, and conduct childrens' activities, adult programs, holiday events, and group activities as needed
• Support corporate and convention group programming
• Assist in implementing weekly and season activity calendars
• Ensure proper posting and communication of activities and special event information
• Deliver exceptional guest service and proactively resolve guest concerns
• Make guest requests a top priority within policy and safety standards
• Instruct guests on resort activities and facility locations
• Communicate effectively with all resort departments regarding activities operations
• Troubleshoot and assist guests with games and immersive recreation areas as needed
• Assist with department cash handling and maintain accountability of the department bank
• Complete assigned administrative tasks including paperwork, phone/email communication, and reporting

MARGINAL FUNCTIONS:

• Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Operation of office equipment and department systems
• Performing administrative tasks, such as answering phones/emails and completing paperwork
• Attends appropriate hotel meetings and training sessions
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours
• Required to perform all other tasks and duties as assigned

ENVIRONMENT: Indoor, well-lit, carpeted office environment. Indoor pool facility, humidity and tile surfaces. Outdoor pool areas, weather permitting, concrete walking surfaces. Outdoor variable spaces including paved sidewalks, grass patches, covered & uncovered spaces.

Insurance Benefits & PTO Accrual from Day 1!

The Friendliest Resort in Lake Geneva is growing our team!

Explore everything a career in hospitality has to offer when you join the team at The Abbey Resort. We aim to hire individuals who are ready and committed to a "Can Do" Attitude by creating memorable experiences in the lives of all we serve.

As part of the Abbey Resort family, you will have the opportunity to join an incredibly talented team with great benefits and opportunities for growth and advancement both in our resort and at our sister properties worldwide.

• Employee discounts on property and at other First Hospitality properties
• Guest room discounts for friends and family
• Free meals with every shift
• On the job training
• Welcoming and supportive global network
• Medical, dental, and life insurance, 401K and more for full-time employees
• Dental, Vision, and Teladoc benefits for part-time employees