Resolutions Support (Part-Time)

First National Bank of America; Lansing (MI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Discounted childcare

Pet Insurance

401k with employer match

Adjustable desks that can be raised or

Complimentary snacks

Job summary

First National Bank of America is seeking a friendly and professional Resolutions Support to efficiently serve our residential borrowers resolving delinquent accounts in a fast-paced environment. This part-time role is 20-25 hours per week and offers opportunities to work with case managers and title companies while ensuring accuracy and compliance.

Ideal candidates will have a High School Diploma, strong Microsoft Word/Excel skills, attention to detail, and the ability to prioritize deadlines.

Qualifications

• High School Diploma or GED required.
• Proficient in Microsoft Word and Excel.
• Strong attention to detail.
• Able to prioritize and meet deadlines.
• Previous customer service experience.
• Knowledge of mortgage documentation or title work is a plus.
• Bilingual Spanish/English is a huge plus.

Responsibilities

• Work directly with case managers
• Work with title companies
• Prepare deed in lieu of foreclosure documents
• Draft letters and correspondences for internal and external use
• Perform routine customer calls and correspondences
• Resolve client questions or problems ensuring a resolution
• Ensure compliance with federal and state regulation
• Complete transfer tax forms
• Draft various legal documents
• Any other duties

Skills

Customer service experience

Attention to detail

Prioritization and deadline management

Bilingual Spanish/English

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Job description

First National Bank of America is seeking friendly and professional Resolutions Support to efficiently serve our residential borrowers resolving delinquent accounts. The candidate must be a quick learner that has the capabilities to multi-task in our fast paced environment.

This is a part-time position, Monday – Friday, 20-25 hours per week.

Responsibilities

• Work directly with case managers
• Work with title companies
• Prepare deed in lieu of foreclosure documents
• Draft letters and correspondences for internal and external use
• Perform routine customer calls and correspondences
• Resolve client questions or problems ensuring a resolution
• Ensure compliance with federal and state regulation
• Complete transfer tax forms
• Draft various legal documents
• Any other duties

Qualifications

• High School Diploma/GED
• Proficient use of Microsoft Word and Excel
• Strong attention to detail
• Ability to prioritize and meet deadlines
• Previous Customer Service experience
• Knowledge of mortgage documentation, title work or real estate experience an plus but not required, entry level paralegal
• Bilingual (Spanish/English) is a huge plus

Employee Benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

At First National Bank of America we are looking for exceptional individuals with a servant's heart or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it is delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America is an Equal Opportunity Employer.