Customer Service Representative - Part Time

Firstiowa; Goldfield (IA); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pre-tax flexible spending accounts

Group term life insurance

Dependent life insurance

Short and long-term disability

401k/ESOP with employer match

Paid holidays

Paid vacation time

Paid sick time

Wellness program

Job summary

First Bank in Goldfield, IA is hiring a part-time Customer Service Representative. You will process transactions, open new accounts, and offer bank solutions while delivering friendly, professional service to customers.

The role includes day-to-day cash handling, referrals, and teamwork across departments. Qualified candidates have a high school diploma and at least 1 year of customer service experience; bilingual English/Spanish is highly encouraged.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience recommended.
• Bilingual English/Spanish encouraged.

Responsibilities

• Process monetary transactions for customers, deposits, withdrawals, and payments for mortgages or loans.
• Open new accounts and maintain existing accounts for customers.
• Provide timely, courteous and professional customer service to all customers.
• Assist customers with resolution of account concerns and questions.
• Balance daily cash drawer and ATM, ensure security of cash handling.

Skills

Customer service

Cash handling

Bilingual English/Spanish

Education

High school diploma

Job description

Are you a people person with great attention to detail? Then becoming a Customer Service Representative would be perfect for you! As a Customer Service Representative with First Bank, you will provide excellent service to our customers while accurately completing bank transactions and offering value added services to our customers. You will also open new accounts for customers and assist in addressing customer questions.

This is a part-time position. Hours are Monday, Wednesday, and Friday from 8:45am - 4:00pm. This position also requires availability on Saturdays from 9:00am - 12:00pm on a rotating basis (about 8-12 Saturday per year).

Customer Service:

• Process monetary transactions for customers, such as cashing monetary instruments, making deposits, withdrawals, and payments for mortgages, consumer loans, etc.
• Create money orders, official checks, etc.
• Scan transactions into system for processing
• Provide timely, courteous and professional customer service to all customers
• Build relationships with customers to better understand their banking needs
• Assist customers with resolution of account concerns and issues
• Promptly and cheerfully answer phone calls and greet in a professional manner.

Cash Handling:

• Accurately process transactions evidenced by balancing daily
• Ensure assigned cash drawer is kept secure at all times
• Keep cash drawer within assigned drawer limits
• Balance ATM, vault, etc. as assigned

Referrals:

• Responsible for having at minimum a general understanding of all products the bank offers and presenting bank products as solutions to customers
• Support the overall sales effort by referring customer to others within the bank for financial solutions
• Participate in retail product campaigns the bank initiates

Accounts:

• Open new accounts or close accounts for customers
• Complete and submit maintenance requests on behalf of customer
• Answer customer questions knowledgeably or take initiative to seek out answers on behalf of the customer

Other:

• Work as one collective bank team and assist in other departments as needed
• Understand and comply with the related laws and compliance regulations that pertain to the position including but not limited to bank secrecy act, confidentiality, privacy, and funds availability policy
• Complete training as needed or required
• Other duties as assigned

To best fit the position you must be able to communicate effectively, interact with others in a welcoming and professional manner, and keep private information confidential. Basic computer skills, high school diploma or equivalent and 1 year of customer service experience are required. Bilingual (English/Spanish) highly encouraged.

First Bank is committed to our employees and customers. We believe our employees are our greatest resource and are fortunate to have quality employees who dedicate their time and effort to making First Bank a leader in our banking communities.

To our team members we offer the following benefits:

• health insurance
• dental insurance
• vision insurance
• pre-tax flexible spending accounts
• group term life insurance
• dependent life insurance
• short and long-term disability
• 401k/ESOP with employer match
• paid holidays
• paid vacation time
• paid sick time
• a wellness program

EOE, including disability/vets