Resolution Manager

Gallagher; United States; Hybrid; Confidential; Full time

Benefits offered by this job

Competitive pay

Benefits programs

Career development

People-first culture

Global reach

Job summary

Gallagher is seeking a Hybrid Fast Track Liability Claims Adjuster - Entry Level in the United States, with responsibilities spanning investigation, evaluation, and resolution of Fast Track Commercial General Liability claims. You will collaborate with clients, adjusters, and claims teams to deliver timely, accurate outcomes that reflect Gallagher’s standards.

Ideal candidates have a High School Diploma, at least 3 years of claims experience, and are willing to obtain state licensing as needed.

Qualifications

• High School Diploma.
• Minimum of 3 years related claims experience.
• Appropriate licensing and/or certification in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Responsibilities

• Investigate, evaluate, and resolve Fast Track Commercial General Liability claims.
• Collaborate with clients to deliver solutions and improve claims management.
• Think critically, solve problems, and prioritize activities to serve clients.

Skills

Customer service

Claims experience

Education

High School Diploma

Bachelor's Degree

Tools

Claims software

Job description

Rolling Meadows, Illinois

Claims

60302

$52,500 - $75,500

Fully Remote Worker

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Hybrid Fast Track Liability Claims Adjuster - Entry Level

Role specifics

• Jurisdictions: N/A
• Licenses: not required upon hire; must be willing to obtain with specified timeframe
• Location: If within commutable distance to Lombard IL, St Peters MO, or Carrollton TX you will be hybrid in office 2 times per week

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

Ideal candidates for this position will have:

• Claims Background: Customer Service experience needed
• Jurisdictional Experience: N/A
• Active Adjusters' licenses: not required upon hire; must be willing to obtain with specified timeframe

As a key member of our Claims Adjuster team, you will:

• Investigate, evaluate, and resolve Fast Track Commercial General Liability claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize activities to optimally serve clients

REQUIRED QUALIFICATIONS

• High School Diploma.
• Minimum of 3 years related claims experience.
• Appropriate licensing and/or certification in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

DESIRED

• Bachelor's Degree.
• Strong customer service experience

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)