Claims Supervisor

Arthur J. Gallagher & Co. (AJG); Carrollton (TX); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career development

Collaborative culture

Global reach

Job summary

Gallagher seeks a senior leader to supervise a Workers' Compensation claims team, delivering high-quality service across a remote Texas operation.

The ideal candidate has at least 8 years in workers' compensation claims with prior leadership experience, licensed (or certified) to handle claims in respective states, and a Bachelor's degree preferred. The role emphasizes coaching, performance management, and process improvement within a collaborative, results-driven culture.

Qualifications

• Minimum 8 years related claims experience.
• Licensed and/or certified in all states where claims are handled.
• Strong leadership and coaching skills.
• Experience with Workers' Compensation processes and systems.

Responsibilities

• Lead and encourage a Workers' Compensation claims team to deliver high-quality service.
• Guide claims handling in line with Gallagher's Best Practices.
• Oversee hiring and training of adjusters.
• Set team goals, monitor performance, and optimize workloads.
• Leverage Gallagher technology to improve efficiency and service.

Skills

Workers' Compensation

Leadership experience

Team supervision

Stakeholder communication

Education

High School Diploma

Bachelor's Degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

• Jurisdictions: Texas
• Licenses: Texas
• Location: This role is fully remote work.

How you'll make an impact

Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices: Guide claims team to handle claims in accordance with GB's Best Practices.

Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.

Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.

Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

Ideal candidates for this position will have:

• Claims Background: Workers Compensation
• Prior leadership experience: 2 years
• Jurisdictional Experience: Texas

REQUIRED QUALIFICATIONS:

• High School Diploma
• Minimum of 8 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

DESIRED:

• Bachelor's Degree

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)